Joan Clark Email & Phone Number

Plano, Tx, Us

As a product lead for the organization, I work with all teams within the organization to communicate the product vision and roadmap, and influence the strategic decisions to align with the product vision. Through our ideation process, I lead the process to canvas the market and work with both business and technical champions to clearly communicate the value proposition and economics of the proposed solution. Coordinating with leads across the organization, I shepherd the product launch process driving towards a well-orchestrated and positioned product deployment.

Responsible for product roadmap definition, communication and implementation. Facilitated sprint planning sessions for successful delivery of product features. Agile evangelist, ensuring product development velocity and quality to meet the needs of our clients and partners.

Lead Business AnalystElicit, prioritize and document software requirements specifications for several features of a solution re-engineering effort, which required analysis of current state processes and development of improved, repeatable future state processes. Develop and utilize wireframes and process flows to communicate proposed solution functionality. Proven performance recognized by key executive level stakeholders.People ManagerManage a group of consultants at the client site. Gather performance feedback from the client functional managers for the purposes of career development for the consultant. Collaboratively identify opportunities for the consultant to develop and expand their skill set. Facilitate timely communication and resolution of administrative issues.Process AnalystDefine frameworks for efficient delivery of technology solutions with the overall goal of evolving the IT department into a professional organization aligned with the client’s business goals and strategies enabling IT to rapidly and effectively react to changing business needs. Identify and document future state processes through analysis of current state processes and incorporation of industry best practices.QA Team LeadLead a team of quality assurance specialists, managing quality of performance, productivity, and efficiency. Through a collaborative process involving all areas of the IT organization, developed a future state process that documented an improved model for the QA team to synchronize testing efforts with the business analysts, developers and infrastructure team. Identify and generate QA team performance metrics, proving the team’s productivity and effectiveness.

Cleveland, Ohio, Us

Successfully managed the $500K implementation of MS CRM to facilitate the process of capturing media orders and integrating those orders with a Great Plains accounting solution. Collaborated with the Media team and Finance team to identify, analyze and document functional and integration requirements for the MS CRM implementation.Managed the project team, consisting of internal and external resources, to deliver the solution within the targeted timeline. Upon successful implementation, defined roles and responsibilities for ongoing support and maintenance of the implemented functionality and completed and delivered user documentation and training materials to the Media and Finance team. Continue to manage identification of, requirements gathering for and development of minor enhancements to the implemented solution.

Cleveland, Ohio, Us

Develop metrics for each department to measure the effectiveness of meeting goals defined by the management team in order to facilitate continued process improvement.In collaboration with the department leads, identify metrics that measure the team’s performance and effectiveness. Define and streamline the processes to obtain the required data to calculate the metrics.Develop and continually improve the tools utilized to generate the metrics and communicate the analysis to the management team.Analyze the metrics to identify trends, patterns and opportunities for process improvement.Publish the metrics and analysis data to the executive and operational management team for discussion and development of action plans.

Cleveland, Ohio, Us

Managed the professional services team – a team of engineers responsible for implementation of existing products and client enhancements.Built a QA team within the product development organization to manage the quality of the product and the product development processes.

Cleveland, Ohio, Us

Defined product enhancement implementation processes and tools, including templates for business requirements documents, change control documents and level of effort estimation spreadsheets. Assisted in design of products and product enhancements. Documented business requirements and use case scenarios to communicate the business needs to the development team. Developed a standard format for on-line user guide documentation, created initial user guides for all modules of the solution and managed on-going process to maintain documentation. Defined and developed format of training materials and support tools.

Us

Defined standard implementation processes tools , roles and responsibilities.Served as project manager for client implementations requiring analysis of the client’s business needs to determine applicable and effective integration methods.Assisted with development of product requirements including creating diagrammed process flows identifying integration points to other products.

Cuyahoga Falls, Ohio, Us

Managed the resources and processes of the consulting, installations and training team. Reviewed tools and materials used by these teams to limit the duplication of effort and to present a consistent message to the customer.

Cuyahoga Falls, Ohio, Us

Supervised a five-member installation team that managed the client implementation process. Selected, coached and evaluated job performance for all team members. Analyzed tasks during the installation process and developed an installation-planning schedule which guided customers through this process.

Cuyahoga Falls, Ohio, Us

Provided software support and training for new support personnel. Developed new training specialists through training experiences at customer sites.

Masters Of Business Administration, Executive Management

Bachelor Of Arts, Secondary Education