Joan D. Email & Phone Number

Allentown, PA, US

Easton, PA

• Illuminating challenges in the Human Capital Management realm of 1000+ employee organizations and identifying ADP solutions to meet those challenges.
• Helping 1000+ employee organizations streamline their Human Capital Management processes, reduce administrative costs and avoid potential pitfalls in compliance regulations
• Challenging organizations to think strategically about their Human Capital Management goals and resources
• Educating and influencing key decision makers (primarily C-level executives)

Trained customers on all D&B solutions purchased, from risk management, sales and marketing solutions and supply management solutions. Conducted webinars to increase customer awareness and usage of product features. Let webinars of 1-50 customers at a time.Increased customer usage leading to increased contract renewal and spend when renewing. Managed.

Center Valley, Pennsylvania, United States

Trained business to business customers via webinars regarding how to get the full benefits out of our proprietary software. Increased customer usage to increase revenue. Became subject matter expert on software and developed training materials.