Joan De Leon Email & Phone Number

Philippines

Duties and responsibilities- Handles multiple concurrencies (phone, chat, email)- Answers product queries about platform advertising tools- Assist clients with some basic troubleshooting on theplatforms advertising tools- Reviews advertiser’s ad campaigns/creatives to see if itcomplies to the platforms advertising policies- Provides technical guide on how to improve theadvertiser’s ad performance

Philippines

Duties and responsibilities- Manage day-to-day operations, processes, andreporting.- Improve the key success metrics associated with qualityand goals. These include:o Customer Satisfaction Scoreso AHT – (Average Handling Time)o Quality Scoreso 80% Coaching Action Plan (CAP) utilization- Achieve 100% of assigned goals for the team.- Deliver excellent customer service and communicationthru chat, phone, social media, and email.- Ensure team has tools, systems, and support needed toperform their job- Develop, coach, support, and evaluate the team

Philippines

Duties and responsibilities:- Handled customers account inquiries and disputes- Offered account upgrade- Updated customers account information

Philippines

Duties and responsibilities- QA evaluation- Shift schedule and phone time planning within my team- Customer cheque approver- Take in call escalations- Coaching team members- Careful analysis and create action plans to meet clientand site metrics.- Weekly meeting with OM, QA, client and TL’s- Spearheaded the sub LOB of the account thatspecifically focuses on customers chequereimbursements.- Developed a computation/formula to systematize thereimbursements with accuracy- Handled maximum of18 agents, combination of inboundagents, email agents, and marketing agents.- Did Ops interview during ramp up season.

Philippines

Handles inbound calls of customer inquiries and complaintsDid outbound calls once the request has been processed.

Philippines

Duties and responsibilities:- account management- responsible in sourcing, interviewing, and short-listingcandidates for the final interview and selection- handles hotel booking for visiting clients- handles job offer, medical referral and documentaryrequirements for the selected candidates- monitors status of the candidates’ VISA processing- meets and exceeds monthly quota- generates monthly and weekly status report of existingaccounts

Philippines

Duties and responsibilities:- handles attendance monitoring of all employees- maintains the HRMS for the attendance- assists applicants for interview- responsible for the timekeeping- prepares monthly report of work accomplishments- attends to client’s inquiries and complaints- checks and evaluate exams of applicants

Philippines

Duties and responsibilities:Recruitment and Hiring- develops and implements a recruitment selection system- handles interviews- assists in developing and conducting new employee’sorientationHR Maintenance- prepares and updates employee’s 201 file- prepares action papers for personnel movement- monitors personnel movements and maintains an up todate manpower headcount/profile record.- process documents for employee’s separation(Clearance, Exit interview, Accountabilities, etc.)- complies with reports to SSS, BIR, Pag-ibig, Philhealth andother government agencies- responsible for the timekeepingTraining and Development- prepares schedule for training- prepares training logistics