Joan Evangelista-Gatdula Email & Phone Number

Quezon City, National Capital Region, Philippines

Quezon City, National Capital Region, Philippines

Quezon City, National Capital Region, Philippines

•Reviews, designs and recommends new or enhancement of benefits programs for management consideration•Formulates policies based on approved new or enhanced benefits program which may involve consultation with legal department and/or other departments relevant to the policy•Keeps abreast of current and changing regulations and legislation that may affect employee benefits and oversees implementation accordingly•Ensures existing company benefit programs are implemented in accordance with approved policies and procedures•Handles issue or concern escalations pertaining to benefits programs from employees, direct reports and other stakeholders•Partners with appropriate departments, functional groups or persons in the organization to get support needed in the implementation of benefit programs such as Procurement and Finance departments•Reviews and develops communication materials to promote or enhance knowledge of employees on benefits programs •Presenter in new employee orientation on company benefits and other activities•Participates in the development and issue resolution of HR systems related to benefits programs and supports activities related to processing of payroll•Supports internal and external audit activities.Achievements:•Extended Emergency Leave for COVID-19 Policy (June 2021)•Improved process for 2022 Corporate Uniform project including management of activities, strategy for size collections during quarantine, etc. (August 2021) •Medical Reimbursement/Assistance Policy Enhancement (2021) •Corporatewide Life Insurance and Health Maintenance Plan Open Enrollment (2021) •Corporatewide Benefits Orientation (February 2022)•Corporate Uniform Distribution (April 2022)

Quezon City, National Capital Region, Philippines

• Provides 2nd level support on issues resolution of the Integrated Human Resource Application (IHRA) system for the implemented modules – HR Setup, Employee Induction, Timekeeping Management, Leave Management and Performance Management.• Responds to consultations from HR Divisions on process changes that may affect the processes already in IHRA to make sure that these are aligned with the current and future set-up of the system and other modules to be implemented.• Configures reports in the system to enable HR Divisions to generate reports from the data they owned and can access based on their roles and responsibilities.• Closely involved in Payroll and Exit Clearance implementation by leading and monitoring activities of HR related to the module implementations. This includes providing directions, regular status updates, coordination between NGCP IT and vendor and representing HR interest during discussions.• Handled Payroll and Exit Clearance change management for employees and HR employees involved in payroll processing and exit clearance management through available platforms• Ensures data privacy and confidentiality is handled accordingly by following applicable policy and procedures when granting, changing and reviewing user access in the system. Awards/Achievements:• HR Business Lead for Payroll and Exit Clearance system implementations (2020)• User Access Management Policy, User Access Management Process, User Access Review Process and IHRA Role Activity Templates creation and approval (2020)

Quezon City

- Played an important role in the development, implementation and maintenance of HR Information Systems related to the collection, input, retrieval, accessibility and usage of employee information for HR department planning and activities - Provided valuable inputs/expertise and influence to the project team to make the right decision in selecting an HR system that meets the business requirements - Led the change management in the organization and ensure that HR functions, HR professionals and HR customers transition to the new system smoothly by having a defined plan and strategy - Continuously identified opportunities for improvement on HRIS processes, functionality and work flow by maximizing technological capabilities and reduce manual processes for improved data management and efficiency - Business Lead for ESS, MSS, Core HR, Timekeeping, Performance Management and Employee Induction modules implementation Awards/Achievements: - Completed roll-out of ESS, MSS, Core HR, Timekeeping, Performance Management and Employee Induction modules, corporate-wide (2019) - Presented Project PIA: Transition of People and Technology as one of the speakers on the 7th Annual Meeting of HAPUA Working Group for HR held in Thailand (2018) - Project Lumina HR Lead for the creation of functional manuals on which HR was no.1 corporate wide in compliance (2017) - Project Olivia HR Lead for the enterprise documentation management system implementation (2017)

Philippines

- Provided consultation to global HR on SAP HR and BI data, functionalities and best practices by assessing their proposed enhancements.- Translated SAP BI and PCH business requirements into system requirements for the IT group to effectively develop or enhance SAP functions for use by the business.-Provided HR data requirements in SAP PCH, BW/BI (Business Intelligence) and Enterprise People Hub BI by working closely with HR leaders and partners to evaluate, understand and interpret the data needs of their team and the businesses that they support.- Strengthened SAP knowledge of global end users to enable effective utilization of HR data to meet business objectives and drive strategic decisions by conducting standard and customized instructor-led, virtual or web-based trainings. - Ensured competency in system capabilities by getting involved in system enhancements and upgrade testing with the GHRIS Data Quality and Reporting Team in the US.- Facilitated quarterly reporting network engagements with AAP customers to provide SAP tools or process updates, discuss customers’ pain points in data/reports generation, and to have an avenue to share best practices.- Secured appropriate use of the system and data by applying data privacy and security guidelines- Supported the data quality initiative by occasionally partnering with Data Quality Business Analysts on selected initiativesAwards/Achievements:- Developed additional On-boarding documents for new HRIS Business Analyst(2016)-On the Spot Award for creating a Timeliness Metrics macro program and participation in the SuccessFactors Recruitment module review(2016)-HRIS Diversity Sponsor(2016)

Philippines

-Managed the organizational structure in SAP HCM according to global standards for Africa, Middle East, Pakistan, Latin America Caribbean, Canada, Europe and JDE countries-Directed the day-to-day operations and activities of the team by allocating workload to staff in consideration of current projects and tasks-Served as an escalation point for HR Data Associates drawing upon SAP HCM expertise to advise and assist with complicated issues-Ensured the achievement of individual and team goals by determining action plans to increase accuracy, efficiency and responsiveness of the team in order to meet business objectives-Managed staffing, training, development, and performance of team members through mentoring, developmental planning and performance feedback, performance and goal setting for competency improvement-Developed and maintained close partnerships with In-Country HR and HR Business Partners to ensure effective and efficient delivery of services -Ensured that provisions for business contingency plans are in place to avoid disruption in service delivery.Awards/Achievements-HRIS Compliance Sponsor(2015) and supervised the Compliance Coordinator in executing programs for compliance -Incident Investigation and Reporting Champ(2015-2016) by analyzing and identifying trend of incidents-Lean Sigma White Belt(2015) by attending the workshop and applying the Lean Sigma concepts on HRIM processes -HRIM Representative in the HR Technology Strategy Project to create Enterprise Organizational Structure Awareness Course and Organizational Structure and Position Management Course for all HR Professionals in Chevron(2014)-Sponsored significant process improvement projects which included the standardization of global business processes and training direct reports on advance excel functions and basic VBA programming (2014-2016)

Philippines

-Performed all SAP HR Organizational Management (OM) and Personnel Administration (PA) transactions covering Africa, Middle East, Pakistan; Latin America and Caribbean; Canada; Europe; and JDE countries-Consulted in-country HR Data Initiators to ensure accurate administration of the country business rules -Provided Level 1 process and technical support to Junior HRDAs and Data Initiators by being the Subject Matter Expert on system interdependencies which included SAP HR, People Hub (GUID and interface issues), Enterprise Directory (IDAdmin issues on CAIs, feeder logic errors, etc.), White Pages (interface issues, Outlook Profiles, etc.), GTMIS, etc.-Participated and served as coordinator in technical/system related initiatives, e.g. SAP HR Support Pack Regression Testing, etc.-Facilitated the Data Initiator Quarterly Engagement Sessions attended by HR Professionals from different countries in scope-Conducted on-line and/or required face to face SAP and Forms Tool Training as requested by the business by developing training materials and ensuring these were updated-Handled the on-boarding of entry level HRDAsAwards/Achievements-On the Spot Award(2014) for being the Officer-in-Charge(Jan 2014 to Jun 2014) when supervisor was assigned to manage another team-Developed a Personal Call Billing Macro program (2013) that reduced the time spent on this process from 1 day to 15 minutes-Created B2B Supervisors Macro(2012) to automatically generate rotational schedules of back to back supervisors-Step-Up Award(2012) for successfully creating an activity in the team building program which became the highlight of the event-Accuracy and Timeliness Tracker Macro Maintenance(2012-2014) by learning and editing the program to suit changing business need-Led the 2014 SAP Support Pack Testing to catch and raise errors in the system before it is transported to live environment

Philippines

-Processed temporary fuel supply allocation requests in SAP SD to better align our Marketers' need with Chevron's supply-Assisted on daily business financial issues regarding disputes and adjustments on fuel Invoices and Electronic Fund Transactions-Handled Chevron Business Point website access and technical issues raised by Chevron Stations’ personnel in the US-Submitted reorders of Point of Purchase/Marketing materials of Chevron Stations in the US-Provided expertise on Chevron and Non-Chevron card acceptance policies and procedures which details the requirements on credit card, debit card, gift card, fleet card, and business card processing-Assisted on credit card support issues on unconfirmed logs, chargeback, disputes, batch reconciliation, missing credit card transactions -Simultaneously utilized multiple computer applications to assist customers, gather data and resolve customer issues (SFDC, SAP, Internet, On Demand, CAROL, Tandem, CBP, TAR, and Microsoft Office)-Partnered with other internal business and Credit Card groups to recommend, develop and implement new or improved processes for handling merchant funded credit card and general business activitiesAwards/Achievements-Cheers! World-Class Operational Excellence Award (2012) for creating a macro program for the Point of Sale Unconfirmed Log process improvement (2012)-Top QA Award (2011) for achieving highest rating in customer service-On the Spot Award (2011) for receiving a customer commendation on a handled request-Shared with the team the keystroke recording in CAROL and date filter in Tandem (2011)

Philippines

-Timely completed and accurately processed the recording of non-fuel purchases (resalable items) and ensured that all transactions were prepared in accordance to the operating standards-Ensured that users of financial, management and performance reports receive accurate and relevant data for the documents prepared-Applied effective controls to ensure that all invoice inquiries and other payment related inquiries were properly researched, traced, recorded and/or resolved-Gave excellent customer service, recommendations and solutions on invoice processing (store level) and vendor related concerns-Performed senior role on the transition of AP process back to U.S. by holding classroom trainings for AP Manila new hire contractors; facilitating net meetings for Brea AP team trainings; being the primary point of contact for issues and concerns related to AP process for Manila and Brea AP team; and regularly updating team leader on the progress of the transitionAwards/Achievements-Special Recognition Award 2011 for the successful transfer of AP process from Manila to US-Way To Go Award 2010 for achieving highest metricsExcel Award 2009 and 2010 for exploring and sharing MS excel functions that helped improve processes-Diversity Committee 2010 Representative and kept the moral of teammates high though team is about to sunset-Created Research Template for process improvement (2010) that decreased time spent in researching invoices

Philippines

-Implemented and maintained client healthcare benefits eligibility and ensured that 100% of Analyst owned critical errors were resolved after loading electronic eligibility files from the client to the system-Processed manual eligibility requests outside of the scheduled data load and ensured that employees can access their healthcare benefits when needed-Produced all necessary reports in relation to file updates that were required by off-shore counterparts-Analyzed and resolved fallout issues and provided analysis and resolutions to discrepancies found in client's files against databaseAwards/Achievements-Monthly Top Performer Awards(2006-2008) for achieving highest metrics-Team Captain experience (2006-2008) through leading a team of 8 analysts -Accenture Stewardship Core Value Award(2008) for being the captain of the team with most number of Best Team awards

Master'S Degree, Labor And Industrial Relations

Bachelor In Business Administration, Business Management