Joan Gency Email & Phone Number

Cleveland, Ohio, United States

• Play an integral role in a team of 5 analysts to manage the software development life cycle of Microsoft Dynamics AX, an enterprise resource planning solution the company utilizes.
• Saved the company over $150,000 by independently managing the implementation of MP2 in over 11 division of Olympic.
• Lead weekly status meetings with key stakeholders to review the current state of training along with its impact on the project’s timeline.
• Partnered with subject matter experts and technical teams to identify, analyze, and implement solutions to meet business challenges.
• Integrated bar codes into system reports, streamlining the shipping/receiving processes and eliminating data entry errors.
• Engineered new processes to manage tube products in the company’s ERP solution, allowing the company to have real time visibility of tube products and eliminating the need to manage offline spreadsheets.

• Designed and implemented an IT training curriculum including, instructional and reference materials, methodologies, and formats.
• Successfully oversaw the conceptualization, design, execution, and management of training sessions and schedules in collaboration with the Training Manager.
• Evaluated training effectiveness through the utilization of all available data points including, call monitoring, targeted observation and post training discussions with trainers and end users.
• Provided follow-up one-on-one support to end-users for implementation and procedural issues.
• Facilitated training for new employees on ERP Software.
• Facilitated classroom and virtual instructor led training to associates and leaders to support training and continuing education needs within the Corporation.