I am a goal-oriented and decisive business professional with more than 15 years of claims management experience leading to the development of departmental policies and improved process operations. I have expertise in investigating, evaluating, negotiating and adjusting home/auto casualty claims while complying with all state, federal and company rules, regulations, policies and procedures, becoming a Subject Matter Expert (SME) for Medicare claims handling.I am a multifaceted, participatory change agent comfortable with extensive responsibility, demonstrating strong leadership abilities that provide staff unity and direction in implementing goals. I have demonstrated the ability to provide vision and then translate that vision into productive action; articulate and effective communicator and presenter who excels in relationship building and business development.Core Competencies:Customer Service Excellence Clear & Concise Verbal, Written, Negotiation & Interpersonal Communication Skills Auto/Home Claims ManagementMedicare, Liability & Bodily Injury Claims Team Leadership Collaboration Risk Awareness Data Analysis File Documentation Attention to Detail Problem Solving Quality Assurance (QA) Business Development Compliance Issues Process Development Employee Training Recognized Top PerformerI hold both a Kentucky and a West Virginia Adjuster’s License
Listed skills include Customer Focused Service, Accounting, Highly Detail Oriented, Organization, and 10 others.