My role as HR Generalist partners with operations , handling the day to day HR functions with an emphasis on employee relations, payroll, HRIS , and compliance.

Under the general guidance of the Town Manager, I provide customer friendly Human Resources services to my peers, employees, and to the community. My responsibilities include oversight of all human resources functions and employee health benefits.

Administers all employment functions including but not limited to hiring, onboarding, orientation. training, benefits, and payroll. Maintains resident data, collects rents, assists with lease preparation.Manages accounts receivables, and accounts payable. Oversee Reception and manages three to five employees.Assist in Sales functions such as touring facility.

Supported the HR department in implementing programs to help improve the employee experience.Administered the payroll processing. Maintained employment compliance. Maintained knowledge of three different unions for HR purposes. Administered faculty and staff searches including search initiation and preparation and placement of advertisements. Received, maintained and recorded all employee application materials in accordance with Federal, State, and campus policies. Supported Equal Opportunity & Diversity efforts and guidelines. Provided on boarding support for new employees by ensuring that they have the necessary orientation, technology access, training and resources to start their position successfully. Acted as the go to person for any HR related problems and guidance with various HR laws. Maintained personnel files and keep up-to-date on personnel related policies and procedures. Processed and prepared personnel action forms related to human resources. Acted as the IT specialist go to person to solve simple to intermediate IT problems. Acted as the department travel go to person and manages the process for travel reimbursement to ensure compliance with the university rules and ensure employees are compensated in a timely manner. Monitored and reconciled UWW budget and accounts. Managed the distribution of communications, including various data reports, enrollment reports, inter-office memos, and donation thank you letters.

Managed the day to day functions of loan operations which includes commercial servicing, escrow functions, collateral monitoring / discharges, insurance, modifications, delinquent taxes, appraisal review, and other loan servicing functions.As Credit and Collections Manager I was in charge of a portfolio of loans were I assessed risk, proposed and applied appropriate resolutions while maintaining compliance with federal and state regulations.Ingeniously identified sales opportunities and created opportunities for new commercial loan business through referrals from collection reports.Directed and executed loan servicing compliance project that produced positive audit outcomes with no significant findings. Broke down walls between departments that led to improved work flow , enhanced process improvements, enriched communications, and improved morale/environment. Execution of action plans for recovery of high risk credits. Apply loan analysis and a customer focused strategy approach to minimize non performing loans. Conducts meetings with customers to understand the situation/problem and assess a solution. Develop, recommend, and execute residential workout or liquidation plans. Maintain knowledge of options for distressed borrowers for delinquent loans. Create delinquency reports, credit memorandums, and other management reports.Appraisal review for collateral dependent credits.Risk analysisFinancial analysis

Customer service management in retail, commercial, and telephone banking.Review and completion of all due diligence associated with the commercial loan documentation/closing process.Established reputation for consistently making sales, overachieving goals, overcoming objections, and optimizing employee productivity.Promoted numerous times; passed all bank audits ; contributed to increased bank revenues/profits. Two years of consumer loan and mortgage underwriting and origination. Marketed to realtors to build relationships and increase referrals. Planned and executed events at local establishments such as colleges, existing businesses, and local events. Managed projects such as branch events and contests, as well as operation projects. Coached team to use individual and unique skills to help present solutions based on customer needs.

Sparked 15% sales increase over 1 full year and achieved all sales goals.