Joan M. Chica Email and Phone Number

• Successfully recovered a financially struggling company ahead of projections through meticulous ROI analysis and strategic financial management.• Supervised and coached a diverse team of 16 employees and over 600 Independent Contractors across six locations, ensuring high performance and operational effectiveness.• Led the development and implementation of onboarding and retention processes, increasing client retention, surpassing industry standards by 17%.• Created and optimized… Show more • Successfully recovered a financially struggling company ahead of projections through meticulous ROI analysis and strategic financial management.• Supervised and coached a diverse team of 16 employees and over 600 Independent Contractors across six locations, ensuring high performance and operational effectiveness.• Led the development and implementation of onboarding and retention processes, increasing client retention, surpassing industry standards by 17%.• Created and optimized budgets for lean operations, resulting in a 13% decrease in expenses while maintaining service quality.• Designed and implemented tools for workflow management, improving operational efficiency by 52.8% and enhancing stakeholder communication.• Successfully transitioned essential business operations to new technology platforms, ensuring seamless integration and minimal disruption to clients.• Provided training and consultation to clients and employees, enhancing productivity by 42.3% and fostering a culture of continuous improvement.• Analyzed market trends and metrics to shape strategic initiatives and revamp protocols, ensuring alignment with business objectives.• Managed bookkeeping, corporate accounting, bank reconciliations, cash flow reports, receivables, payables, purchases, and facilities maintenance for six branches.• Established and improved communication channels to facilitate customer service, public relations, and lead generation through social media and website management.• Created and maintained company website to inform and service current clients, driving lead generation and customer engagement.• Oversaw and audited procedures to ensure compliance with state regulatory requirements across all transactions and business operations. Show less

• Coordinated with vendors and instructors to achieve business objectives.• Responsible for the procurement of materials, supplies, and equipment.• Communicated with vendors, clients, leadership, and instructors to coordinate activities, implement new programs, and identify potential issues.• Responsible for general office duties and operations.• Completed onboarding process of new and transfer agents.

• Trained and supervised techs on operation of audio-visual equipment on campus.• Set up and operate audiovisual equipment for events, conferences, meetings, and performances.• Perform routine maintenance and troubleshooting of audiovisual systems to ensure optimal functionality.• Collaborate with event organizers, presenters, and performers to understand technical requirements and provide tailored solutions.• Manage audiovisual inventory, including equipment storage… Show more • Trained and supervised techs on operation of audio-visual equipment on campus.• Set up and operate audiovisual equipment for events, conferences, meetings, and performances.• Perform routine maintenance and troubleshooting of audiovisual systems to ensure optimal functionality.• Collaborate with event organizers, presenters, and performers to understand technical requirements and provide tailored solutions.• Manage audiovisual inventory, including equipment storage, organization, and maintenance records.• Provide technical support and assistance to clients and end-users during events and presentations. Show less

• Assisted the City Clerk in preparing agendas, meeting minutes, proclamations, public notices, and Open Public Records Act (OPRA) requests.• Maintained accurate and up-to-date records of city council meetings, including attendance, voting records, and resolutions.• Coordinated logistics for city council meetings and public hearings, including scheduling, room setup, and audiovisual equipment arrangements.• Prepared correspondence, reports, and presentations for the City Clerk and… Show more • Assisted the City Clerk in preparing agendas, meeting minutes, proclamations, public notices, and Open Public Records Act (OPRA) requests.• Maintained accurate and up-to-date records of city council meetings, including attendance, voting records, and resolutions.• Coordinated logistics for city council meetings and public hearings, including scheduling, room setup, and audiovisual equipment arrangements.• Prepared correspondence, reports, and presentations for the City Clerk and other city officials.• Maintained the City Clerk's content on the city's website, ensuring information was accurate, accessible, and up-to-date.• Assisted with the organization and execution of special events and community outreach initiatives sponsored by the City Clerk's office.• Performed general administrative tasks, such as filing, copying, scanning, and data entry, to support the efficient operation of the City Clerk's office.• Collaborated with other city departments and external stakeholders to coordinate interdepartmental projects and initiatives.• Upheld confidentiality and discretion in handling sensitive information and documents related to city government operations. Show less

• Established database on Urban Planning and Sustainable Transportation books• Assisted in the preparation of courses taught• Developed academic profile website

• Completed administrative tasks, upheld campus policies, and provided support to first-year students and Residential Life staff• Oversaw the first-year hall of 72 residents from 15 countries

• Assisted the Deputy Chief of Staff in coordinating the legislator's public outreach efforts, including organizing town hall meetings, constituent forums, and community events.• Managed the legislator's social media presence, including drafting and scheduling posts, responding to comments and messages, and monitoring analytics.• Conducted research on legislative issues, policy proposals, and constituent concerns to support decision-making and constituent outreach efforts.• Drafted… Show more • Assisted the Deputy Chief of Staff in coordinating the legislator's public outreach efforts, including organizing town hall meetings, constituent forums, and community events.• Managed the legislator's social media presence, including drafting and scheduling posts, responding to comments and messages, and monitoring analytics.• Conducted research on legislative issues, policy proposals, and constituent concerns to support decision-making and constituent outreach efforts.• Drafted and edited correspondence, press releases, newsletters, and other written communications on behalf of the legislator.• Attended meetings, hearings, and events with the legislator or Deputy Chief of Staff, taking notes and providing follow-up as needed.• Responded to inquiries from constituents and stakeholders, addressing concerns, providing information, and referring matters to appropriate staff members. Show less