Joan Mcclain Email & Phone Number

Elk Grove, Ca, Us

Davis, California, United States

Care Center Lead for Davis Neurology and Fairfield Pain management clinics.

Auburn, California, United States

Family Practice

Sacramento, California, United States

• Roomed patients • Recorded patient vitals, histories, and chief complaints• Collected specimens and prepare for lab • Scanned documents • Filed paperwork• Update patient charts• Autoclaving and Wrapping• Sterilizing Equipment & Instruments• Prepare endoscopes • Medical terminology • Epic systems and inbox

Folsom, Ca

• Provided administrative support to VP, Senior Directors, Directors and teams of 250+ or more across the globe.• Manage multiple calendars, organized, and executed business meeting luncheon’s, Quarterly event’s, business and department update meetings, site wide GPTW (Great Place to Work) events, other Team celebration / milestone events and offsite Summit arrangements. • Coordinated domestic and international travel arrangements and reconciled complex international expenses such as India, Israel, and Ireland.• Experience with international travel support including processing visas, business invitation letters and passports.• Manage and attend department staff meetings and maintain staff agenda’s, meeting minutes and AR (Action Required) tracking. • Manage and maintain department Organization charts, SharePoint, Teams sites, and Department awards such as DRA’s (department recognition award) or team recognitions/milestones certificates.• Responsible for purchasing with Lab equipment, purchase orders, corporate purchasing card, and AMEX purchasing reconciliation and guidelines.• Maintain Department headcount and reporting.• Maintain weekly/monthly attendance and vacation records.• Worked closely as hiring assistant supporting hiring managers by maintaining hiring spread sheet, posting requisitions, candidate outreach, arranged candidate interviews/travel and handled details such as Orientation, onboarding and participated in hiring meetings to give updates. • Responsible for Workday actions and moving new hires under appropriate managers, managing people tools along with PDL creation, updates, and maintenance. • Worked with external vendors and Admins to schedule meetings and conferences.

Elk Grove, Ca

Maintenance of global consumer contracts for Applecare products. Responsible for selling and supporting customers with AppleCare agreement transfer of coverage, refund requests, coverage date corrections, issuing new coverage letters and enforced Applecare policies and procedures per the AppleCare terms and condition. Launched and lead Applecare support team for Asia Pacific region and cleared backlogged customer contract requests. Consulted and supported customers through direct advisor contact to resolve customer coverage issues over phone and chat support.