Joan Mohr Email and Phone Number
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Joan Mohr personal email
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Leader with extensive experience in implementation of new product, service and technology enabled healthcare including planning, communicating and executing department and company goals; managing projects and work teams; identifying, piloting, evaluating and disseminating best practices; fostering positive work cultures; and carrying out operational efficiencies. LeadershipStrategic PlanningProgram DevelopmentHealth TechnologyProject ManagementProcess ImprovementQuality AssuranceInformation TechnologyWritten CommunicationAnalytical ThinkingProblem Solving
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Application AnalystAvera Health Sep 2018 - PresentSioux Falls, South Dakota, United States -
Management - Rpm, TechnologyCurrently Seeking New Opportunity Mar 2018 - PresentSioux Falls, South Dakota Area
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Operations Manager, Livingwell@HomeThe Evangelical Lutheran Good Samaritan Society Jan 2013 - Mar 2018Corporate Headquarters, Sioux FallsKey leader in startup and sustainability of a remote patient monitoring service focusing on chronic disease management, health and wellness monitoring and population health; position entailed staff management; development of tools to assist in service planning; collaborated on business plans & proposals; managed business functions including accounting, accreditation readiness, applications, customer support, enrollments, implementations, quality management, training, technology; identified, implemented sustainable infrastructure support and service improvements; drafted procedure documentation for service accreditation; led development of and changes to technology service delivery; planned and coordinated operations strategy to align with corporate initiatives; developed relationships with at least 10 vendors and as many project managers and consultants; fostered team relationships to implement service initiatives and operational work plan; established and monitored staff expectations• Managed service operations for 8,000 clients, 75 senior living sites, 20 home care agencies, 5 skilled nursing facilities and over 25 clinics and medical homes using the remote patient monitoring service to coordinate patient care. • Recruited and implemented a key logistics partner to enhance ability to deliver sustainable monitoring of passive sensor technology and telehealth (including proposal, contractual agreement, statement of work, service level agreement and onboarding tasks).• Led process improvement and change management to include: evaluation of new service delivery models, pilot programs and grant requirements; opportunities to sustain models long term; standardization of service level agreements; and providing business owner and technology expertise in re-design of in-house CRM software.• Completed accreditation requirements including task delegation and data protection procedures, communication plan, consumer rights & responsibilities and satisfaction surveys. -
Biomedical ConsultantThe Evangelical Lutheran Good Samaritan Society Mar 2011 - Jan 2013Center For InnovationOversight of technology for individuals recruited to participate in a research initiative (funded by The Leona M. and Harry B. Helmsley Charitable Trust) to test remote patient monitoring with in-home technology• Served as subject matter expert.• Managed 20+ technology projects including: 3 proprietary telehealth platforms, 4 tablet telehealth platforms; 10+ software solutions; 2 passive sensor systems; 2 fall systems; video conferencing solution; data reporting; wired/wireless connectivity.• Collaborated with technology companies to create an interconnected fall system. • Developed policy, procedure and training.• Installed and supported technologies in rural, community and private home settings.• Collaborated with vendor partners to assure quality and accountability with service level agreements.• Researched problems and provided recommended solutions.• Created program metrics and collected, analyzed and reported data for problem resolution and recommendations. • Wrote over 50+ technical and instructional manuals and job aids for project implementations and ongoing process.
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Supervisor, Pc SupportGood Samaritan Society Feb 2001 - Feb 2011Management of project and process implementations; ensured appropriate staffing levels to support corporate and remote customers; established goals and expectations for staff and monitored progress; provided feedback to staff regarding performance through evaluations and coaching sessions; assisted technicians with support of computer hardware and software; researched problems and resolutions; collected, analyzed and reported data associated with problem resolution and technology recommendations• Evaluated 50+ hardware/software technologies and provided recommendations for purchase, implementation and improvement. • Developed Locked-Down Device from inception to final iteration. • Served as technology liaison to IBM and Socket Mobile. • Created at least 75 PC clones. • Wrote over 50+ technical and instructional manuals and job aids for pilot programs, project implementations and ongoing process.
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Supervisor, Customer SupportGateway Oct 1994 - Feb 2001Sioux Falls, South Dakota Area• Communicated vision and direction of the company and department to team members• Informed personnel of call center requirements• Established group goals and expectations and monitored progress• Provided feedback to personnel regarding performance through evaluations and coaching sessions• Evaluated and improved technician performance and submitted plans to management• Developed, implemented and monitored schedules, training subjects, and training methods used in new hire training program• Conducted training sessions for new employees• Instructed new employees in areas of documentation usage, technical knowledge, analytical troubleshooting processes, call control and policy issues• Drafted and distributed training materials to new technicians• Acted as team leader assisting technicians with installation and support of Gateway hardware and software
Joan Mohr Skills
Joan Mohr Education Details
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Business Administration -
Elkton Public High School
Frequently Asked Questions about Joan Mohr
What company does Joan Mohr work for?
Joan Mohr works for Avera Health
What is Joan Mohr's role at the current company?
Joan Mohr's current role is Applications Analyst, Avera Health.
What is Joan Mohr's email address?
Joan Mohr's email address is jo****@****mtec.nl
What is Joan Mohr's direct phone number?
Joan Mohr's direct phone number is +150736*****
What schools did Joan Mohr attend?
Joan Mohr attended The University Of South Dakota, Elkton Public High School.
What are some of Joan Mohr's interests?
Joan Mohr has interest in Science And Technology, Arts And Culture, Health.
What skills is Joan Mohr known for?
Joan Mohr has skills like Process Improvement, Training, Leadership, Software Documentation, Research, Employee Relations, Integration, Customer Service, Team Building, Microsoft Excel, Program Management, System Administration.
Who are Joan Mohr's colleagues?
Joan Mohr's colleagues are Originalonishobi Undefined, Ysidra Hernandez, Emily Erck, Kathy Hines, George Geraets, Stacy Handshumaker, Kaitlin Sandoval.
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