Manage operations for a multi location revenue cycle management company based in Pittsburgh.

Manage all aspects of client care and operations in the NE territory as it relates to release of information and electronic documentation.P&L responsibilities as well as overall performance of territory and budget.Training, mentoring and coaching of Operations Directors in area.Weekly travel to customer sites to ensure superior delivery of services to clients

- Responsible for client management for Northeast territory.- Revenue responsibility reaching $110 million annually.- Responsible for customer satisfaction and retention in territory for transcription as well as coding and ASP products.- Increased customer satisfaction ratings by 8% in territory at a time when company overall customer satisfaction was dropping.- Direct sales and contract negotiations to meet corporate growth objectives.- Interaction with CEO/CIO/COO level at Hospitals and Healthcare organizations.- Forecasting and budgeting.- Directed NE area team in successful implementation of 90% of existing customers to Internet web based solution on schedule.- Lead support team to achieve revenue growth through same store sales, solutions software, hardware and professional services while maintaining current revenue responsibility.- Successfully closed and integrated seven client service center offices by target date.- Reported to Senior Vice President.

-Responsible for $40 million in annual revenue for the Mid Central- Central region.-Managed 5 client service centers including operational and technical processes.-Maintained net income margin percentages over 30%.-Responsible for 5 direct reporting client service center managers.-Responsible for revenue growth and client retention within regional healthcare facilities.-Interaction with CEO/CIO/COO level at Hospitals and Healthcare organizations-Developed and maintained budgets and forecasts for the region.-Fully integrated three office locations and operations into one center after two acquisitions.-Reported to Regional Vice President.

- Responsible for $4 million in annual revenue.- Managed staff of 25 employees and 120 transcriptionists.- Responsible for same store sales and maintaining revenue base.- Worked with corporate technical staff and local technical staff to integrate disparate systems for customers.- Directed staff to ensure customer contract compliance.- Worked with customers to renew contracts.

- Responsible for $2.5 million in annual revenue.- Managed staff of 20 employees and 85 transcriptionists.- Responsible for hiring/firing of support staff.- Responsible for maintaining customer relationships with all 25 accounts.- Prepared financial analysis monthly to forecast what end of month revenue would be.