Joan Munro

Joan Munro Email and Phone Number

Vice President of Operations and Finance at Docutrend, Inc. @ Docutrend Imaging Solutions, Inc.
Joan Munro's Location
Chester, New Jersey, United States, United States
Joan Munro's Contact Details
About Joan Munro

A seasoned business professional with a proven track record for building successful organizations for major corporations. A expert in business process engineering and optimization, focused on building a collaborative culture of self directed teams accountable for success. Proven ability to establish viable business alternatives and successfully execute recommendations. A proven track record for transforming challenged or ineffective organizations into successful motivated teams, focused on achieving cost effective solutions, stellar business performance and best in class service. Specializing in talent management of business operations, customer service and sales functions, committed to creating a consistent customer service experience, meeting or exceeding customer contract SLA requirements and delivering best in class service experience, while achieving corporate business objectives and economic hurdle requirements.Specialties: LeadershipAccount Management & DevelopmentCustomer Experience Business Process Engineering

Joan Munro's Current Company Details
Docutrend Imaging Solutions, Inc.

Docutrend Imaging Solutions, Inc.

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Vice President of Operations and Finance at Docutrend, Inc.
Joan Munro Work Experience Details
  • Docutrend Imaging Solutions, Inc.
    Vice President Of Operations And Finance
    Docutrend Imaging Solutions, Inc. Aug 2015 - Present
    New York, Ny, Us
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  • Augur Inc.
    Chief Operating Officer
    Augur Inc. Apr 2011 - Dec 2014
    Bedminster, Nj, Us
    Helping companies maximize the full potential of their people, by providing specialized solutions focused in talent management, leadership development and sales improvement.
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  • Sharp Electronics
    Director, Business Operations/National Accounts
    Sharp Electronics Jan 2001 - Dec 2009
    Montvale, Nj, Us
    Senior management responsibility for Business Operations organization, supporting national account end user customer base. Experienced in commercial, state & local and federal government customer base. Span of control included customer service, administration, maintenance billing and lending operations. Responsible for lending partner relationship, business processes associated with lending transactions and management of AR associated with lending portfolio. Strategic business process owner overseeing SAP system conversion for business processes within responsibility.
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  • American Express
    Vp
    American Express 1995 - 2000
    New York, Ny, Us
    Responsible for small ticket installment lending operations for start up joint venture organization focused on providing lending solutions to small business customers. Scope leadership included : telesales, includes sales, customer service, risk and documentation operations, and billing/collections service staff.
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  • Finova Capital, Formerly Bell Atlantic Tricon Capital
    Director, Small Ticket, Franchise, Middle Market Lending
    Finova Capital, Formerly Bell Atlantic Tricon Capital 1988 - 1995
    Responsible for all aspects of inside sales, account managment and service processes aligned with small ticket vendor business, middle market and franchise finance organizations. Implementation of ACD/IVR technology to enhance customer service ability and reduce cost. Design and implementation of customer sales management software for tracking leads, rep productivity, sales forecasting, trend and market analysis. Established and executed training programs for sales, inside sales, and customer service teams.
  • Bell Atlantic Capital
    Director
    Bell Atlantic Capital 1988 - 1992
  • Fisher Scientific
    Sales Management
    Fisher Scientific 1984 - 1988
    Established eastern regional sales team marketing to small to medium companies within territory. Focused on selling medical and scientific product to industrial scientific, educational, government, and commercial markets.

Joan Munro Skills

Cross Functional Team Leadership Leadership Management Strategic Planning Strategy Sales Operations Crm Training Sales Account Management Team Building Program Management Executive Management Business Process Improvement Change Management Sales Management Forecasting Start Ups Customer Satisfaction Vendor Management Process Improvement Sales Process Business Strategy Human Resources Business Planning Operations Management Project Management B2b Leadership Development Negotiation Business Development Strategic Partnerships Key Account Management Marketing Project Planning Customer Service Management Consulting Performance Management Customer Experience Budgets Organizational Leadership Business Process Design Software Documentation Selling Talent Management Business Process Coaching P&l Management Change Leadership Business Operations Management

Joan Munro Education Details

  • Monmouth University
    Monmouth University
    Biology

Frequently Asked Questions about Joan Munro

What company does Joan Munro work for?

Joan Munro works for Docutrend Imaging Solutions, Inc.

What is Joan Munro's role at the current company?

Joan Munro's current role is Vice President of Operations and Finance at Docutrend, Inc..

What is Joan Munro's email address?

Joan Munro's email address is jm****@****use.net

What is Joan Munro's direct phone number?

Joan Munro's direct phone number is +121238*****

What schools did Joan Munro attend?

Joan Munro attended Monmouth University.

What skills is Joan Munro known for?

Joan Munro has skills like Cross Functional Team Leadership, Leadership, Management, Strategic Planning, Strategy, Sales Operations, Crm, Training, Sales, Account Management, Team Building, Program Management.

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