Associate Director Customer Strategy And Shared Services
Nov 2007 - Feb 2013
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Joan Patnode Email & Phone Number
Pharmaceuticals/Customer Service Professional
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✓ Verified Jun 2026
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Profile completeness 71%
Role
Pharmaceuticals/Customer Service Professional
Location
Marlborough, Massachusetts, United States
Who is Joan Patnode? Overview
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Quick answer
Joan Patnode is listed as Pharmaceuticals/Customer Service Professional based in Marlborough, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Joan Patnode.
Joan Patnode previously worked as Associate Director Customer Strategy and Shared Services at Sunovion Pharmaceuticals Inc. and Director of Customer Service at American Student Assistance.
Profile bio
About Joan Patnode
Business-results driven Customer Service Professional with sales/marketing and call center experience seeks career-continuation where an extensive skill-set plus strong motivational, problem–solving and team building skills will most fully contribute to growth. Twenty-five years of achievement in operational excellence and high levels of customer satisfaction in complex highly regulated industries.
Listed skills include Budgets, Strategy, Customer Satisfaction, Team Building, and 20 others.
3 roles · 31 years
Joan Patnode work experience
A career timeline built from the work history available for this profile.
Director Of Customer Service
- Managed all front-end loan originations, responsible for over 70+ staff who were rated # 1 in customer satisfaction and loyalty
- Responsible for loan volume of up to $2 billion and grew market by 8.7% in a single year
- Substantially improved service quality while meeting all cost constraints
- Secured a $ 1 million investment commitment and successfully implemented a new telecommunications system on time and on budget
- Rated #1 in customer satisfaction and loyalty, three consecutive years
Jul 2000 - Jun 2007
Mortgage Manager
1995 - 2000
~5 yrs
FAQ
Frequently asked questions about Joan Patnode
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What is Joan Patnode's role at their current company?
Joan Patnode is listed as Pharmaceuticals/Customer Service Professional.
Where is Joan Patnode based?
Joan Patnode is based in Marlborough, Massachusetts, United States.
What companies has Joan Patnode worked for?
Joan Patnode has worked for Sunovion Pharmaceuticals Inc., American Student Assistance, and Bank Of America.
How can I contact Joan Patnode?
You can use AeroLeads to view verified contact signals for Joan Patnode, including work email, phone, and LinkedIn data when available.
What skills is Joan Patnode known for?
Joan Patnode is listed with skills including Budgets, Strategy, Customer Satisfaction, Team Building, Customer Service, Telecommunications, Call Centers, and Time Management.
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