Our team at Snapsheet Inc excelled in delivering exceptional customer support, where I facilitated a 40% reduction in customer escalations by resolving recurring technical issues in the collision insurance claims sector. With a Bachelor of Science in Geography and Planning, I've harnessed my analytical skills to effectively manage data and customer relationships, ensuring meticulous documentation and high-quality interactions.In collaboration with IT and management, our focus was on improving service delivery through CRM technology, managing an impressive volume of daily calls, and contributing to the team's monthly goals. My commitment to professional development is underscored by certifications in disaster recovery and hazard mitigation, supporting my goal to drive innovation and efficiency in technical customer support.
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Remote Customers Support SpecialistSnapsheet Inc Jun 2021 - Jul 2024Chicago, Illinois, Us• Developed strong relationships with customers by troubleshooting technical issues related to collision insurance claims, ensuring a high level of customer satisfaction. • Managed data entry and customer records using CRM tools, maintaining up-to-date and accurate customer interactions in systems such as Mitchell Connect and SnapsheetVice. • Collaborated with IT and Product Development teams to address recurring technical challenges, helping to reduce customer escalations by 20%. • Monitored and tracked customer interactions to ensure timely issue resolution and account engagement, contributing to improved customer retention and service metrics. -
Data Entry SpecialistAmplity Health Apr 2021 - Jun 2021Cranbury, New Jersey, Us• Processed high volumes of customer and sales data for a pharmaceutical outreach project, ensuring precision in data reconciliation. • Created and maintained detailed reports and tracked customer engagement using Excel and Salesforce.• Supported cross-team initiatives by ensuring accurate and efficient data handling, which facilitated strategic business planning and customer relationship management. • Received commendations for resolving customer complaints efficiently and avoiding issue escalations. -
Account ManagerGuardian Asset Management (Gam) Jun 2020 - Mar 2021Langhorne, Pennsylvania, Us• Managed 90+ client and vendor inquiries weekly, ensuring quick and efficient resolution of issues via phone and email. . • Audited and reconciled over 300 maintenance work orders and invoices, identifying discrepancies and improving data accuracy.• Supported internal teams by managing and organizing account data, contributing to ongoing improvements in process management. -
Customer Care SpecialistF.A. Davis Dec 2019 - Mar 2020Philadelphia, Pa, Us•Extensive use of Microsoft Office, CRM system (Klopotek, Sales logic, Happy fox), and the Internet•Executed domestic and international emails, and aided with online orders regarding digital and print product•Maintained an organized email and electronic filing system for various references and reports•Arranged and kept up to date 450 customer account for easier interaction•Managed multiple devices, applications and software programs simultaneously -
Planning InternPennsylvania Department Of Conservation And Natural Resources May 2019 - Aug 2019Harrisburg, Pennsylvania, Us•Researched and edited educational trail guide documents for pedestrians to use when walking the trails•Reviewed DCNR regulations on green spaces and the planning of facilities at state parks•Aided with the administrative assistant task, such as issuing permits, answering phone calls and responding to emails• Part take in shoreline restoration meetings with the engineering firm RK&K to learn more about best management practices•Helped conduct field inspection on areas of interest at the park to gather information for site analyst -
Resident AssistantBloomsburg University Of Pennsylvania Aug 2017 - May 2019Bloomsburg, Pa, Us•Managed a floor of 50 residents and helped conduct the living agreements for over 500 residents•Planned over 45 social events, educational workshops, and training for college students and staff (highest attended total was over 200)•Engaged in budget management, interviewing, program assessment and report writing•Managed administrative tasks including, answering phone calls, filling in maintenance request, condition and incident reports, keeping the lobby organized, and inform guests of upcoming events -
Sales AssociateEvent Network, Llc May 2018 - Jul 2018San Diego, Ca, Us• Managed a cash register drawer of up to $5,000, as well as closing the cash register at the end of the day, and balancing totals and sales. •Recommend products to customers based on their needs; resolved customer complaints; leading to enhanced customer satisfaction and a 15% increase in monthly sales•Justified prices of products by quoting comparison and quality -
Pallet ReceiverBurlington Distribution Center May 2016 - Aug 2017•Accepted and processed incoming stock and materials. •Trained new employees on regulations, item lookup, processing and handling of all materials•lifted 50lbs+ items and walked and stood for long hours. •counted and scanned incoming products into inventory.
Joan Perez Education Details
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Bloomsburg University Of PennsylvaniaGeography And Planning -
Olney Charter High SchoolHigh School Diploma
Frequently Asked Questions about Joan Perez
What is Joan Perez's role at the current company?
Joan Perez's current role is Remote Customers Support Specialist | Troubleshooting, Customer Interactions.
What schools did Joan Perez attend?
Joan Perez attended Bloomsburg University Of Pennsylvania, Olney Charter High School.
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