Joan Rees Email & Phone Number

Responsible for capturing and documenting best practices; process mapping; identifying, escalating, and resolving data issues; project planning; collaborating with client for process improvement and standardization; and training.

Boston, Massachusetts, Us

Owned and drove success of ASA’s online community, powered by Jive Software. Initiated and established an online community engagement team of several stakeholders throughout ASA; team was responsible for increasing adoption and engagement of ASA website members. Created/leveraged monthly metrics (using Jive reports and Webtrends) to track and communicate progress to both the engagement team and sr. management.Championed two highly successful contests within the community, reaching historical highs in usage and registration.Managed support of production issues and features on ASA’s financial education website, www.saltmoney.org, and its learning management system, in addition to the online community.Ensured product integrity during releases: gathered requirements from business stakeholders for enhancements, new features, and bug fixes; entered JIRA user stories and liaised with development team; prioritized fixes for QA and development team; represented business perspective for all testing phases and worked jointly with QA. Expedited business team readiness on all new launches; developed release documentation and served as point of contact for all outstanding release information and questions/concerns.Collaborated with the Jive Boston User Group, sharing ideas and best practices within online communities.Worked closely with 3rd party consultants to understand and integrate outside platforms into our own.Convinced management of readiness to handle increased bandwidth after only 1 month; took over product ownership of ASA’s learning management system, powered by Moodle. Managed all LMS administration, maintenance and reporting.

Babson Park, Ma, Us

Supervised staff of 5 full-time employees and 3 student employees to oversee all processing of pledges and gifts made to college, as well as management of biographical data and events.Initiated and drove process improvement Alumni Management projects that exceeded goals for data reliability and information gathering. Reduced “lost alumni” increased number of alumni emails.Led all database upgrades (Millennium) including requirements gathering, planning, testing, and implementation and represented Babson with Millennium’s IT division in issue resolution.Developed and ran comprehensive training on new systems across the Babson organization, and published and maintained User Policy & Procedure Manuals for entire campus.

Babson Park, Ma, Us

Identified and implemented improvements to existing reports and created new, more flexible reports. New reports led to easier event management, better financial reporting and deeper analysis. Led ad hock report and query efforts using Crystal Reports and Microsoft Access to give campus constituents the data necessary for analysis and decision-making. Selected as a member of the “System Implementation Team,” to help guide the campus-wide transition from a VAX-based database to a new SQL-based database, Millennium.

Bachelor Of Science (B.S.), Communications

Education record