Joan Samir Email & Phone Number

Egypt

Responsible for all marketing activities for the project starting from choosing the logo to approving all marketing related material.•Choosing the design for all POSM and implementing it with the agency.•Handling the launch campaign and all marketing activities to increase sales.•Conducting weekly reports to determine the effectiveness of ADS.•Conducting monthly reports to compare each month advancement and its relation with marketing.•Handling the website and making sure its updated daily with all the promotions and proper material.•Photographing vehicles and preparing their specs and adding them to the website.•Choosing the material that goes on the website, editorials and ads.•Following up with all customer complaints and handling them personally.•Following up with all our branches to make sure cars are displayed properly with the right information.•Sending regular e-mail shots to update our customers with our new branches and newest arrivals.

Handling all issues related to the GM & CEO.•Handling all office supplies for the whole team.•Organizing meetings and preparing the meeting agenda.•Following up with all the departments and reporting the updates to the GM.•Handling all matters related to travelling abroad and acquiring the necessary documents.•Translating different Material from Arabic to English and vice versa.•Creating weekly reports with the progress of the team and the pending issues.•Helping with generating marketing ideas in different projects.•Screening CVs and conducting interviews.•Handling customer complaints.•Handling the Facebook account for the organization.•Helping in different marketing projects by photographing the events and writing PR announcements.•Handling the fashion magazine for the company and making sure it has the proper material and it comes out on time.•Coordinating with all the different departments and acting as the link between them.

Insured customers are welcomed on the plane.•Insured all customer’s requests are met in proper time.•Handled customer’s complaints during the flight.•Insured that security and cleanliness on the plane meets Emirates standards.•Prepared for every flight by revising on all safety and medical related material.•Helped my colleagues during the flight if I finished my tasks first.•Made sure to meet the organizational standards for customer service to make sure that customers will always remain loyal to the company.•Making sure kids are entertained and enjoying their flight.•Helped with all medical emergencies that happen on the flight.

Managing the floor and the staff and making sure their appearance and customer service complies with the company policy•Receiving all shipments and making sure it matches the attached documents.•Handling all financial material related to the store.•Supervising the display of the products.•Preparing the staff schedules and making sure all shifts are properly covered.•Handling customer complaints and feedback.•Ordering the needed products for each season.•Handling the monthly inventory to make sure all quantities are correct.•Assisting the store manager in preparing reports to show the sales projection.•Communicating with different stores for stock referrals.•Making sure the sales team have proper product knowledge and training to achieve the target.• Making sure the stock room is well organized and products can be easily located.•Prepare material to enhance customer service and sales abilities for staff.•Keeping the team properly motivated to achieve the set goals.

Managed the cashiers and made sure they followed the process and procedures of the company.•Motivated the cashier’s to upsell and help reach the store target.•Responsible for handling all monetary transactions and transferring it to the finance department and then to the bank.•Handled all customers’ complaints and feedback.•Substituted as the duty manager when they were not available.•Motivated my team by creating an employee of the month reward for them.•Closed all money related transactions on the system and sent daily reports.•Interviewed and chose my team members.•Responsible for ordering all the supplies needed for store (bags, business cards, Etc.).•Arranged with the marketing team to make sure all events we covered goes as planned.•Handled all customer service related issue for our partnership with Vodafone.

Bachelor’S Degree, Business Administration And Management, General

High School