Washington DC, NYC, Philadelphia, and Boston Student Tours

Gateway City PhiladelphiaTour Director/Guide Experience-- DC and NYC licensed-- Washington DC and Boston Student Tours (EF Explore America and Short Hills Tours)-- New England (Newmarket)-- New England FAM Tour (Sugar Tours/ITMI)-- Savannah/Charleston Training (The TripSchool)-- Nashville/Memphis (IATDG FAM)-- SW Parks Master Class Grand Canyon, Bryce, Zion (ITMI)-- San Francisco/Sausalito/Sonoma Wine Country (ITMI FAM)-- Yosemite National Park (ITMI FAM)-- Member DC Guild-- Certified Member Association of Philadelphia Tour GuidesDestination Knowledge• NY/ Penn Dutch Country (Born & Raised PA) • Washington DC (3 months) / Virginia Williamsburg• New England Boston (15x, 1-2days), Vermont (2x)• Eastern Canada Toronto (3x, 2-3 days), Montreal (3x, 2-3 days) Maupintour (5 days)• Texas (2x each city,2-3 days) Dallas, San Antonio, Austin • Deep South Asheville, New Orleans (6x, 5-7 days) Collette (6 days), Smokies, Gatlinburg, Knoxville, Nashville• Florida (frequent visits) Tampa, Orlando, Disney World, Daytona• California / Nevada Los Angeles (30x, 2 days), Beverly Hills, Santa Monica, Las Vegas• New Mexico (6x, 5-9 days) Maupintour (9 days), Taos, Santa Fe, Albuquerque (3x, 2-3 days), Carlsbad Caverns• Arizona Tucson (7 days) The World Outdoors• Alaska / Cruise(9 days) Norwegian • South America Brazil & Argentina (12 days) Collette, Cuba (9 days) InsightCuba• Sydney, Australia (3 days), New Zealand (14 days) Hiking Active Adventures• Europe Germany(9 days), Italy, Amalfi Coast(9 days), Stockholm & Amsterdam(7 days) Collette, Iceland(6 days) Collette; Greece (9 days), Rhine River Cruise and Switzerland (12 days); Scotland/Ireland (10 days) ColletteMeeting/Event Planning • Concierge Services(4x, 8 yrs) Vanguard Client Conferences• Set-Up Vendors / Build Relationships(5x, 7 yrs) CUPA-HR

Responsible for overall satisfaction and client service for large university full service retirement plan clients. Strategic relationship planning, consultation, and leadership of integrated Vanguard teams. Liaison with consultants and other providers. Relationship manager for 16 years, account administrator 3 years, and 1 year phone representative.

Responsible for sales and management of Housewares department. Customer service, scheduling, hiring, merchandising, and special events. Managed staff of thirteen associates.

Customer service focused positions. Compensation Manager/Analyst in Corporate Benefits for four years (department store part of Federated) with focus on commission/service incentive programs. Three years as Loss Prevention Manager in Woodbridge NJ and King of Prussia PA stores. Two years as Department Manager in Children's and Misses Sportswear in Willow Grove. Two years as Human Resources Administrator. Completed Executive Training Program.