Joan Whelan/Byrne Email & Phone Number

Dun Laoghaire, County Dublin

In this role, I managed executive schedules, travel arrangements, and legal systems while coordinating with global colleagues to ensure efficient operations and seamless communication. My success in optimising these processes contributed to smoother workflows, improved team productivity, and enhanced support for senior leadership, driving overall efficiency and success within the company.Key tasks and achievements- Managed complex diary schedules and event bookings for senior legal executives, ensuring seamless coordination across multiple teams and individuals in different locations and time zones.- Arranged detailed travel itineraries for senior executives and legal teams, including flights, accommodation, and local transport, ensuring efficiency and satisfaction of business trips.- Managed the legal document management system (Practice Evolve), including user administration, document uploads, & system updates, ensuring seamless information flow and access for the legal team.- Liaised with global colleagues on behalf of the Legal Director, coordinating meetings and communications to ensure alignment and smooth collaboration across departments.- Provided proactive remote support to vulnerable customers during COVID-19, helping over 65s sign up for Tesco’s free online grocery delivery service, handling up to 50 calls a day with patience and empathy.

Dublin, County Dublin, Ireland

Receptionist/Typist/Front Office ManagerCorrigan & Corrigan, Solicitors • Dublin • July 2011 – May 2012In this role I managed reception which included logging all calls on Firmshare call logging system and monitoring admission of clients via CCTV system and meeting and greeting clients.My role involved typing of all legal documents, etc within the areas of Conveyancing, Probate, Wills and Litigation/Commercial Litigation using Partner Case Management System, booking board rooms for meetings, diary management, distributing of all emails, etc to relevant fee earner or their P.A., carrying out company office searches ensuring that costings were posted to the correct file reference, managing filestores list of files in storage, ordering couriers and keeping record of same ad other general office duties.

Dun Laoghaire, County Dublin

P.A. to Solicitor & Office ManagerDavid Binchy & Co, Solicitors • Dublin • 2002 - 2011In this role I provided comprehensive legal administrative support, managing document preparation, client interactions, and office finances to ensure efficient and accurate operations across multiple legal disciplines.- Typed legal documents across various fields, including conveyancing, licensing, probate, wills, and litigation, utilizing both copy and dictaphone typing to ensure accurate and timely completion of important client work.- Managed client interactions via phone and in person, scheduled meetings, and handled day-to-day diary management to ensure smooth and efficient operations for legal professionals.- Oversaw office management tasks, including banking, accounts, credit control, and petty cash, using Keyhouse Sam 3.4 Solicitors Accounts and Management system to ensure financial accuracy and streamlined processes.