• Excelled in customer service operations, handling over 15 daily client interactions involving topics related to billing, package cancellation, and post-exchange customer retention.• Efficiently managed client records on Google Drive, computed outstanding debts, and generated bills, ensuring accuracy and timeliness.• Acted as a social media manager, creating engaging content using Canva and Figma, conducting Instagram Live sessions, and designing Instagram Reels to expand customer outreach.• Executed strategic paid ad campaigns, focusing on demographic and age-specific targeting, closely monitoring and analyzing data to understand campaign performance and make data-driven decisions.• Played a pivotal role in boosting sales in the challenging post-pandemic era, contributing to a fourfold increase in weekly package sales by 2022, mainly through effective Instagram promotions.

• Implemented the Montessori method with iPad technology to foster the intellectual, physical, and linguistic development of 10 children, devising curriculum-aligned creative activities, enriching the learning environment, and creating daily and monthly reports highlighting key milestones.• Regularly attended training sessions for professional development to maintain and improve professional skills.

• Managed high-value merchandise strategically and handled an average of 70 customers daily, facilitating around €15,000 in daily register transactions and enhancing customer service in a multicultural retail environment.• Handled and promoted the store's premium, high-end merchandise, delivering an enhanced customer experience while consistently achieving significant daily sales goals.• Monitored sales reports, strategically reallocating merchandise while providing high-quality customer service in a multicultural environment and creating a joyful shopping experience for customers from around the world.

• Managed financial affairs for the food and catering programs of 6 university locations, ensuring timely payments and overseeing operational standards.• Worked directly under the Dean of Financial Affairs; gained proficiency in spreadsheet management by handling procurement and inventory of university supplies and dealing with tenders for new university infrastructure projects.• Participated in university budgeting with an annual fund of over BRL 9,000,000 and assisted in allocating resources for faculty payments, infrastructure development, and other operational expenses.