UK Market

E-Commerce Manager/Web shop Owner for the UK Market. Main responsibility is to ensure the smooth operation of the UK online store. In charge of creating and implementing strategies that drive sales, increase conversion rates, and enhance the customer journey. Big focus on the analysis of the web store data to develop insights to optimize the D2C e-commerce performance.

2022- Present - Reviewer, Transcriber and Subtitler at Happy Scribe - Transcriptions, proofreading and subtitling.2018-present: User testing, building websites (Wix, Shopify), small business digital strategy consultancy.2017-2022: Language Tutor » Experience with teaching Portuguese as a Second Language and English to children, starting at age 3 and beginners. Students Age Range: 3-652014-2019: Freelance photographer » Events/Weddings, NGO's projects, portraits, commercial… Show more 2022- Present - Reviewer, Transcriber and Subtitler at Happy Scribe - Transcriptions, proofreading and subtitling.2018-present: User testing, building websites (Wix, Shopify), small business digital strategy consultancy.2017-2022: Language Tutor » Experience with teaching Portuguese as a Second Language and English to children, starting at age 3 and beginners. Students Age Range: 3-652014-2019: Freelance photographer » Events/Weddings, NGO's projects, portraits, commercial photography (food & drinks). Show less

Manage the marketing efforts for the current and new brands under the Portugal Senior Villages umbrella. Focus on strategy, analysis and implementation.

Portugal Senior Living, Spain Senior Living, Property Finder Portugal, Algarve Long Lets - are some of the brands of the London-based company - Portugal Senior Villages, which provides a range of solutions for the expat market looking for the Iberian Peninsula as their residence, retirement or investment destination. These solutions include leasing, property sales, visa related topics such as D7 and GV (Golden Visa), etc.Main Tasks:• Manage all social content and strategy for all… Show more Portugal Senior Living, Spain Senior Living, Property Finder Portugal, Algarve Long Lets - are some of the brands of the London-based company - Portugal Senior Villages, which provides a range of solutions for the expat market looking for the Iberian Peninsula as their residence, retirement or investment destination. These solutions include leasing, property sales, visa related topics such as D7 and GV (Golden Visa), etc.Main Tasks:• Manage all social content and strategy for all social accounts for 4 different projects: Algarve Senior Living, Algarve Long Lets, Silver Coast Long Lets and Luz Living.• Video editing of webinars and interviews.• Daily management, analysis and reports.• Assist on the SEO strategy, design and websites' improvements.• Surveys' data analysis. Report directly to the CEO. Show less

GROVN is part of the BrandHero group. GROVN Acquires, Assists & Accelerates mature B2B Mission-critical Vertical Saas companies.

BrandHero is a brand of brands. A technology & data driven e-commerce company which is on a mission to acquire, optimize and digitally roll up top performing e-commerce micro brands. My main tasks were:• Manage all social content, analysis and strategy for all social accounts within the BrandHero group.• Coordinate the PR Strategy, communications & partnerships (blog and podcasts).• SEO strategy and optimization.• Manage the different websites (Wordpress & Shopify).•… Show more BrandHero is a brand of brands. A technology & data driven e-commerce company which is on a mission to acquire, optimize and digitally roll up top performing e-commerce micro brands. My main tasks were:• Manage all social content, analysis and strategy for all social accounts within the BrandHero group.• Coordinate the PR Strategy, communications & partnerships (blog and podcasts).• SEO strategy and optimization.• Manage the different websites (Wordpress & Shopify).• Manage the omnichannel strategy (Shopify, Facebook Ads, Instagram Ads, Google Ads, A/B testings).• Co-coordinate company's events and merchandising.• Customer Experience: Reviews & returns analysis, address reviews, messages and complaints (on Amazon), CS on social media, develop Customer Service SOPs. Show less

Arrivia is the largest stand-alone travel loyalty provider in the world. Arrivia powers travel loyalty and rewards programs for some of the world’s most respected cruise, hotel, resort, and financial brands, including American Express®, USAA®, and Marriott Vacation Club®.• Team Lead of the one-call resolution team for 30+ brands (20-25 agents) B2B2C. • Our team focused on VIP service, and creating excellent member experience through all services. • Products sold and managed:… Show more Arrivia is the largest stand-alone travel loyalty provider in the world. Arrivia powers travel loyalty and rewards programs for some of the world’s most respected cruise, hotel, resort, and financial brands, including American Express®, USAA®, and Marriott Vacation Club®.• Team Lead of the one-call resolution team for 30+ brands (20-25 agents) B2B2C. • Our team focused on VIP service, and creating excellent member experience through all services. • Products sold and managed: Hotels, Flights, Cars, Cruises, Resorts, Golf Tee Times, Lifestyle Products and Wine.⭐Awarded 'Employee Recognition Award - Concierge Team Player Q2', 'Team Player of the Travel Commercial Team 2020' and 'Leaders' Choice Award - Sales Team Leader of the Year - 2020' Show less

I.C.E, now Arrivia, is the largest stand-alone travel loyalty provider in the world. Arrivia powers travel loyalty and rewards programs for some of the world’s most respected cruise, hotel, resort, and financial brands.• Concierge & Lifestyle Member Services for 30+ brands, including American Express®, USAA®, and Marriott Vacation Club®.• Worked in the Travel Department, in the One-Call Resolution team, which focused on VIP service, and creating excellent member experience through… Show more I.C.E, now Arrivia, is the largest stand-alone travel loyalty provider in the world. Arrivia powers travel loyalty and rewards programs for some of the world’s most respected cruise, hotel, resort, and financial brands.• Concierge & Lifestyle Member Services for 30+ brands, including American Express®, USAA®, and Marriott Vacation Club®.• Worked in the Travel Department, in the One-Call Resolution team, which focused on VIP service, and creating excellent member experience through all services. • Partially Manager on Duty.⭐Awarded 'Team Spirit US Travel Government 2020' Recognition as Top Performer in April 2018, July 2018, August 2018, September 2018, October 2018, January 2019, March 2019. Show less

Farol Hotel | Personalized customer's service, regular administrative check list & upsell control.

Academic internship as the final step of my Bachelor's degree in Hospitality Management.

Vintage Lisboa Hotel located in the Historic Center of Lisbon.

(Soft Reopening) | Front Office & Reservations Department, Bartender and Assistance on F&B Management.