1. Define product vision and strategy.2. Prioritize and manage the product backlog.3. Collaborate with stakeholders and gather requirements.4. Ensure proper implementation with development team, and decide on releases.

1. Analysed the team project’ results and identified opportunities for improvement to be addressed2. Defined strategic/operational recommendations based on data interpretation with a return in customer satisfaction and churn reduction3. Managed multidisciplinary projects, ensuring compliance with project objectives4. Analyzed customer journeys by identifying pain points and promoting improvements in their treatment

1. Designed the implementation experience for B2B customers on Maersk's e-commerce platform (SaaS) through API and Plug and Play integrations2. Defined the scope of the project, involving all relevant stakeholders and delegating project tasks3. Developed a detailed project plan and monitored progress through standardized documentation (Status reports, OIL, others)4. Ensured the technical feasibility, availability of resources and timely delivery of projects5. Conducted meetings with clients to align expectations and monitored the project, and provided training on SaaS Platform.6. Coordinated interdisciplinary teams and anticipated unforeseen events7. Conducted the post-project evaluation, analyzed the implementation KPIs and reviewed the client's progress throughout the process

1. Acted as the main contact for operational questions about e-commerce logistics (warehouse, last mile, reverse logistics)2. Oversaw operations throughout the client's supply chain (from warehouse to consumer)3. Analyzed operational data for SLA compliance and quality control4. Conducted regular (monthly and quarterly) business analysis and SLA meetings with the client portfolio.5. Addressed issues related to operations and involved stakeholders to resolve them6. Managed the operation schedules, balancing our needs and those of the client7. Provided training to clients on the new features of the e-commerce platform (SaaS)

1. Evaluated trends and seasonality throughout the business year (market analysis)2. Analyzed sales volume and stocks3. Dimensioned commercial actions and promotions as well as forecasted the launching of new products

1. Trabalho temporário para reforçar a época do Natal e do Ano Novo2. Atendimento personalizado ao cliente num segmento de luxo3. Gestão do fluxo de caixa