Joana Augusto Email and Phone Number

- Design, coordinate and maintain Qlik apps to meet the evolving needs of EDS EMEA Sales Team and other relevant functions, while assuring their accuracy- Track Sales Team performance, through a periodically KPI analysis- Process owner and provider of training to Sales Teams and Management and other function in Qlik- Support business planning activities and associated report analysis- Develop and analyze files for EDS EMEA Sales for Budget and Strategy Meeting preparation

- Build analytical reports with the Marketing, Finance, Market Strategy & Sales teams, to identify broader market trends and develop strategies - Monthly category and brand performance tracking, supporting corporate, KAMs and field teams - Monitor and analyze promotional activity KPIs by customers and brands- Development of Business Tracker tools to optimize decision-making process - Process owner and provider of substantial direction and training to others of core admin process and systems - Wide range of administrative and project support of a highly responsible and confidential nature - Contact with customer, suppliers and employees at senior level - Tracking and monitoring budgets - Calendar management, travel booking and expense reporting, organizing team events, complex travel arrangements - Participating in process improvement or ad-hoc projects

Responsibilities:• Analysis of commercial information, preparation of reports (Daily and weekly sales, Loss of sales, Budget splits, Sales by period, Report of customer complaints)• Production of store materials and development of leaflet promotional highlight• Support to store inquiries• Preparation and sending of communications from the central office to the stores, ensuring the established deadlines and that the information is adapted to local requirements. Corporate travel:• Management of corporate travel requests, following the company's policies and procedures.• Supervision of requests and end-to-end process management through the CONCUR corporate system.Billing:• Receive, verify and process retail invoices (security, outsourcing, store)• Solve any supplier queries and support the company's Finance Department.• Ensure compliance with billing deadlines and follow-up of payments• Request for the necessary POs through the Primark invoice automation tool (PIAT).Office administration:• Support to the administration of the Regional Office and supervision of the reception tasks of the office• Supervision of the maintenance of the Regional Office facilities through the Primark Maintenance Management System (PRIMMS).• Management of the monthly commissary order for the Regional Office.• Provide personal assistance to the executive team assigned in the Regional Office (travel, expenses, agenda, meetings, visits and events)Other activities:• Participation in the recruitment process for a new opening: conducting individual interviews for Retail Assistant & Supervisor positions• Support for new store openings in Iberia• Refresher training to store team on the main procedures of Retail OperationsUsed tools:• Formstack, Miscrosoft Teams, BlueJeans, Outlook, Office Pack, Concur (SAP)

Management & Store team support:• Working closely with the Communications and Marketing team to communicate promotional changes instore, reacting quickly to decisions made based on store performance• Production of store materials and development of leaflet promotional highlights• Co-ordinating and working on projects across the business e.g. new fixtures rollouts, merchandising trials in flagship stores & launching product ranges• Helped to find creative solutions to operational problems, building relationships with area managers and authorities, and acting as the first point of contact for 500+ stores in Italy, Spain and Portugal• Sending communications to Iberia and Italy stores through the HUB / iNotes system• Desktop publishing using InDesign• Telephone / email attention and resolution of incidents of stores and district managers• Communication of key problems to the corresponding department• Management and coordination of company meetings and eventsTranslation:• Took responsibility for multiple translation jobs from briefing stage to print, prioritizing projects with the largest impact on KPIs (from English to Portuguese & Spanish): marketing actions, internal communications, roadmap, planograms, signage, policies and proceduresAdministration:• Participation in the department's recruitment, selection and training processes• Management of supply, signage and other materials orders for stores• Management and processing of inspections and claims• Obtain compliance data for store tasks and send reports to the Central Office• Issue of ear piercing certificates for newly trained personnel• Maintenance and updating of an internal database• General administration tasks: filing and reporting as neededCustomer service:• Maintaining good communication with stores and office staffUsed tools:• Indesign, Trados, HUB, COS, iNotes, Office Pack

• Driving and achieving retail store targets.• Agreeing daily priorities and overseeing day to day activity.• Inspiring the store team to drive sales and deliver the finest level of customer service.• Ensuring the store is well merchandised and commercially correct.• Training and coaching the store team to enhance their skills and career development.• Selection interviews and training for new employees.

Professional Internship to access the Order of the Portuguese Psychologists. Main activities carried out: - Vocational Orientation- Psychoeducational Intervention at the Preschool and Basic Education levels - Intervention in a group of Parental Education

Main activities carried out: - Psychotherapy- Rehabilitation- Counseling - Intervention in a Psychoeducational Group- Creation of a brochure to present the Service and the Psychology Consultation to patients