Develop custom websites for small-to-medium size businesses utilizing WordPress and E-Commerce utilizing Big Commerce.Consulting and contract services for website management, social media and marketing.

• Created two new websites; Familias First in English and Spanish and CBC Education in English, Spanish and traditional Chinese, significantly increasing website traffic• Redesigned logos and all marketing materials to better position the company within their field• Create social media, blog content and website management

• Managed day-to-day operations for MPH; a celebrity E-Commerce / lifestyle website• Oversaw online fulfillment, customer service, in-house manufacturing and retail store operations• Handled website updates, product creation and managed new website development• Collaborated with social media team developing product launches and marketing initiatives

• Managed online marketing campaigns for six best-selling novels• Developed promotional products for book tours, website promotions and giveaways• Managed the development and content for individual book websites including author videos• Supervised social media outreach and newsletter creation and tripled website traffic• Marketing of television series released on DVD, iTunes, Hulu and Amazon on the Cannell website and via targeted emails and social media• Project manager for extensive office renovation; worked with architect, contractor and subcontractors

Directed all day-to-day operations for Express.com / DVD Express which retailed DVDs, Music, Video Games and Electronics via the Internet. Responsibilities included managing all logistics for customer service, merchandising and fulfillment, shipping/receiving. Developed policies and procedures for website, call center and fulfillment center.• Involved in all aspects of company startup• Integral part of management team that took organization to $100 million in annual sales revenue while consistently gaining market share and visibility• Hired, trained and supervised customer service personnel, ensuring the department consistently met and exceeded all customer service goals• Ranked #1 in customer service by Forrester Rating Research• Worked closely with CTO and programmers implementing SAP based operating system• Worked closely with marketing and editorial departments to define and enhance customer experience on our website including approving implementation of all customer-focused marketing initiatives• Voted Retailer of the Year by Video Business Magazine• Oversaw all facets of relocation to a 66,000-square foot fulfillment center/office space for merchandising, customer service and warehousing, including office design, contractors and subcontractors• Managed a staff of 140 within customer service and warehouse at peak operation (24/7)

Responsible for overseeing all company operations, production management, marketing strategy and development, promotional work, trade shows, advertising and customer service. TEG is the creator of The Video Encyclopedia of Physics Demonstrations under a grant from the National Science Foundation. More than 7000 schools and universities in 54 countries use this physics series. The series is now available online through a subsciption based website.