Joana B. Zalcman is a Manager Revenue Management - DACH + Northern Europe Cluster at Iron Mountain. She possess expertise in process improvement, management, team leadership, leadership, strategy and 51 more skills. She is proficient in Polish, French, German and Spanish. Colleagues describe her as "I had the pleasure of working with Joana as her 2nd line manager as part of a newly formed support team in Rio de Janeiro, Brazil. Despite being brand new to IBM and to her assumed role as an account manager, Joana did an amazing job. She had a very short learning curve, was able to quickly pick up complex concepts and procedures and immediately contributed to results. Because of her sharp skills, she was assigned to support our largest and most challenging Business Partner. Through her crisp organization, clear communication, efficient processing of transactions and her ability to handle complex issues and disputes, she succeeded in satisfying the Partner and helping IBM reach its revenue and cycle time goals. Joana is also a great team player. Even with a hefty workload, she found the time to help her fellow team members complete their day to day tasks. She assumed a leadership position on the team and consistently came forward to me and other managers with well-thought ideas to improve our processes. I strongly recommend Joana." and "Joana has constantly displayed pro-active attitude, team spirit and focus toward efficiency and process improvements. She assumed an outstanding leadership in reshaping the Deal Review Process by contributing to an orderly, transparent and a more controllable system for the benefit of faster and reliable management decisions. She is the last resort helper in a team, with a natural, pronounced people leadership and outstanding communication skills."