Joana Do Carmo Email & Phone Number

An accomplished professional with a multifaceted background spanning roles in product ownership, product management, agile coaching, and operations management.Currently working at Euronext, helping enhance the Communication Platform within the Corporate Services area as Product Owner.My expertise 9+ years at Farfetch have allowed me to build a strong background. From product management, within the Farfetch Platform Solutions pillar of the company where I got a chance to impact further and help the business thrive by bringing new ideas to the table on how to best invest in our relationship with our customers and brands into revenue, leading end-to-end product lifecycles, conceptualising, and implementing over 10 customer-centric products, achieving a 95% satisfaction rate while adding 20% value within the Customer Engagement vertical.Also in the universe Agile coaching, where I spearheaded comprehensive training programs, reaching 500+ employees and implementing agile methodologies across business units and countries. Notably, I've facilitated the establishment of an Agility and Continuous Improvement community, driving a 15% improvement in team productivity and satisfaction through methodologies like Scrum, Kanban, and Lean Portfolio Management.More recently I've had the opportunity to expand my knowledge and experience in a completely different industry by being a part of Vestas as a Scrum Master.With a background that blends strategic operations, customer service advocacy, and product innovation, I'm passionate about driving transformative solutions and leading teams to exceed stakeholder expectations. Eager to leverage this diverse skill set to pioneer scalable, innovative and fresh solutions.

Listed skills include English, Teamwork, Team Management, Product Management, and 15 others.