Joan Addley Email & Phone Number

Cardiff, Gb

London, United Kingdom

Galway, County Galway, Ireland

I am excited to be working with the School of Nursing at the University of Galway, where I am co-ordinating and facilitating CPR skills sessions for Nursing and Midwifery students. This programme is required by all Nursing students prior to attending their clinical practice.

County Galway, Ireland

Worked with RnD Discovery, an onboarding program designed to introduce new hires in RnD to Shopify's product and tech stack.

Galway, Ireland

As a Team Lead, I managed an escalated support team, which was a technical touchpoint between the Support and Development teams at Shopify. I encouraged individual professional development while mentoring and coaching team members to provide high-value support to our merchants.

Galway, Ireland

As a member of the Technical Merchant Support Team, I was not only able to provide more technical assistance to our merchants but was able to provide technical assistance to the Support Team. I championed a diversity project that encouraged women to apply for more technical roles in Shopify and provided mentoring to new team members.

Galway, Ireland

Shopify is an international company that provides complete e-commerce solutions for businesses around the world. As a Support Advisor, I had the awesome privilege of assisting our merchants by offering solutions that will help them grow their businesses. I also spent 300+ hours mentoring new Support Advisors, recorded 14 training webinars, and gave a talk to the company on productivity.

Galway, Ireland

I started my company, Helping Hearts, to deliver personalised CPR & First Aid Training Courses for first responders, professionals, communities, and schools throughout Ireland.Specialising in Community CPR Courses and CPR in schools, we provide our students with the knowledge and confidence to act in an emergency.

Massachusetts, United States

In November of 1993, I joined the U.S. Army Reserve as a 91H, or Orthopedic Specialist. I spent most of my 15-year career in the New England area, but I have also participated in exercises across the United States and Germany.As I advanced in the military, I took on additional roles and leadership responsibilities that complemented my passion for emergency services and training soldiers. These roles (full list below) included Medical Specialist where I qualified as an EMT-I, Records &… Show more In November of 1993, I joined the U.S. Army Reserve as a 91H, or Orthopedic Specialist. I spent most of my 15-year career in the New England area, but I have also participated in exercises across the United States and Germany.As I advanced in the military, I took on additional roles and leadership responsibilities that complemented my passion for emergency services and training soldiers. These roles (full list below) included Medical Specialist where I qualified as an EMT-I, Records & Administration Specialist, Training & Accreditation Coordinator, EMS Instructor, Hazardous Materials Technician, and Firefighter. Most recently, I served as the Assistant Team Chief to a Firefighting team in New Hampshire. • Medical Specialist• Orthopedic Specialist• Finance Specialist• Medical Records Specialist• Training & Accreditation Coordinator• Instructor• Mentor• Unit Substance Abuse Prevention Leader• Unit Administrative Technician• Nuclear, Biological, and Chemical Non-commissioned Officer• Emergency Care Sergeant• Firefighter• Airport Firefighter• Hazardous Materials Technician• Hazardous Materials Incident Commander• FireFighting Team Assistant Team Chief Show less

Post Graduate Certificate, Innovation And Enterprise Development

I was drawn to this course as it placed a strong focus on experiential and action-focused learning throughout the program, and was taught.

Bachelor Of Arts Degree, Training And Education

Having received both a Certificate, Diploma, and Hon. Degree in Training & Education, I completed each of the modules below along.