Joana Erica Flora Email & Phone Number

Calabarzon, Philippines

Taguig, National Capital Region, Philippines

Transport and Travel Services Account in AMS RegionUnix L3 Specialist / Supervisor - July 2022 - Present • Delivery/Operations Management - Incident Management - Event generated and User raised. Vendor management and escalations. - Change Management - HW Replacement, OS Patching & HW Firmware updates, Physical and Virtual Server Build/ Rebuild, SAN Storage Migration, Decommission, File System Extension, System Configuration, Ad hoc installations. - Problem Management - Ticket reduction, Providing root cause analysis - Request Management - User raised request, PCI Audit Compliance - Project Deliveries - Disaster Recovery, Ad hoc Projects • People Management - Managing 15 resources mix of Level 1 and Level 2 for Unix - Managing Career and Performance Development - Goal Settings, Performance Evaluation - Audit Findings - Timesheet, Shift & Leave Tracking & Approvals - Part of Recruitment/ Hiring of Fresh Graduates, Career Shifters and Experienced to meet the demands of the account. - Facilitating employee engagement activities

Philippines

Transport and Travel Services Account in AMS RegionUnix L3 Specialist / Operations Lead - June 2021 • Knowledge Transfer Lead for the new Account Onboarding • Write and maintain up-to-date Process and Technical Documentations • Managing a team of 34+ Unix Administrators • Lead/Support daily support operations such as - Incident Management - Event generated and User raised. Vendor management and escalations. - Change Management - HW Replacement, OS Patching & HW Firmware updates, Physical and Virtual Server Build/Rebuild, SAN Storage Migration, Decommission, File System Extension, System Configuration, Ad hoc installations. - Problem Management - Ticket reduction, Providing root cause analysis - Request Management - User raised request, PCI Audit Compliance - Project Deliveries - Disaster Recovery, Ad hoc Projects • Managing 4000+ servers both Physical and Virtual making sure all are healthy and running 24/7. Delegated on-call contact during off business hourUniversity Account in ANZ RegionUnix L3 Specialist - January 2020 - June 2021Secondary SME providing technical expertise for Linux Systems. Managing almost thousand of servers both Physical and Virtual making sure all are healthy and running 24/7. Delegated on-call contact during off business hours.Responsibilities: - Incident Management and Service Requests: Raised by customers and auto generated alerts (Anything OS related issues) - Problem management: Providing Root Cause Analysis - Change Management: Regular OS Patching, Hardware Firmware Upgrades, Extending File Systems, System Configurations and InstallationsTECHNOLOGIES HANDLED: MONITORING/ TICKETING TOOL: ServiceNow, HPSM - SM9 , Splunk On-Call (VictorOps) HARDWARE TECHNOLOGY: Dell, C7000 HP Enclosure, HP Blade Series OPERATING SYSTEMS: Redhat Enterprise Linux 5,6,7 & 8, Solaris 10 & 11, AIX MANAGEMENT & AUTOMATION TOOL: RedHat Satellite 5 & 6, HPSA - HP Server Automation CLUSTER TECHNOLOGY: Veritas Cluster

Ncr - National Capital Region, Philippines

RESPONSIBILITIES :- Responsible on the Plan, Build and Maintain of Physical and Virtual client server environments.- Support on day-today administrative tasks which covers : OS Installation, Patch Management, Security, Backup and Recovery, Disk and Network Configuration, Utilization Maintenance and Cleanup. ensuring all servers are up and in good health.- Participating on SOX Compliance, Writing Audit Reports, User Access Management, Server Documentations and Operating ManualsTECHNOLOGIES HANDLED :* Hardware/ Servers : > HP : HP C7000 , Blade Servers & DL Servers of Gen5 to Gen8 Series, > IBM : xSeries, HS22 Enclosures. > Sun Oracle System Servers : Sunfire, x2-2 to x4-2 series * Operating Systems : RHEL 4/5/6/7, OEL 5/6, Solaris 8/9/10 SPARC/x86, MS Window Server 2003/2008/2012 R2* Database Appliance : Oracle Exadata* Storage Appliance : Oracle ZFS, Oracle Enterprise Archive SL Series.* Security Appliance : HSM Thales 9000* Virtualization : VMware ESXI 5.5/6.6, VMWare Site Recovery Manager, Oracle Virtual Machine* Security : OS Hardening , Trend Micro Deep Security* Cluster : Veritas Cluster* Backup and Recovery : Netbackup* Monitoring Tools : Apps Manager, Grafana* Ticketing Toool : BMC Remedy, Service Now

Ayala, Makati

Ncr - National Capital Region, Philippines

IT Infra Build and Operations of Smart's Financial Eload and Trade Services - Responsible on the Plan and Build activities such as HW Setup, VM Creation, OS Installation and Configuration, Implementing security measures thru OS Hardening and Remediation, Setup of Backup and Disaster Recovery Plan. -Support on day-today administrative tasks, ensuring all servers are up and in good health. -Writing Reports, Documentations and Operating ManualsTECHNOLOGIES HANDLED :* Hardware/ Servers - HP : HP C7000 , Blade Servers & DL Servers of Gen5 to Gen8 SeriesSun Oracle System Servers : Sunfire, x2-2 to x4-2 series, Sun Oracle T4 Server Series, Oracle Exadata Appliance, Oracle ZFS Apliance, Oracle Enterprise Archive SL Series* Security Appliance : HSM Thales 9000* Virtualization : VMware, Oracle Virtual Machine* Security : OS Hardening , Trend Micro Deep Security* Storage : EMC , Nimble* Monitoring Tools : Apps Manager

Ayala, Makati

Systems Integration support on all Smart Financial Services such as (Balance Inquiry, All Text, Pasaload/PasaData, Corporate Retail Gateway -- Retailer to Retailer, Retailer to Subscribers, Enterprise Loading Platform, Reload Switch - Dealer to Dealer, Dealer to Retailer. etc..)Serves as a Level 3 Application Support.

Carmona Cavite

• Perform all duties related to Windows, Linux and UNIX Sun Solaris operating systems administration.• Perform routine tasks under the direct supervision of a more experienced administrator.• Be the front-line interface for users; accepting problem reports.• Monitor system performance and provide security measures troubleshooting and maintenance as needed.• Design and implement system, Network Configuration and Maintain peripherals such as printers that are connected to network.