Joana Carolina Fernandes De Andrade Email & Phone Number

Madrid, Es

Madrid, Es

Madrid, Comunidad De Madrid, España

Led projects of Subsidized Funds, collaborating with multidisciplinary teams to ensure the project's success. I performed in-depth analysis to identify areas of improvement in network quality and operational processes, implementing innovative and efficient solutions. I provided continuous support to maintain 24/7 uninterrupted network operation, using tools such as Microsoft Power BI, Salesforce.com and Office 365. I was responsible for detecting, diagnosing, and resolving network performance issues, ensuring high service availability and performance.

Madrid, Comunidad De Madrid, España

Worked closely with project teams, identifying opportunities for improvement in business processes and facilitating communication between different departments to ensure smooth execution of projects and activities. I performed in-depth data analysis to identify trends and patterns, developing and implementing action plans that improved operational efficiency and reduced costs, while participating in the documentation of standard operating procedures and staff training.

Madrid, Comunidad De Madrid, España

-Counseling of documentation to students in the process of enrollment: doc according to studies.-Generation of registration forms, payments, etc.Follow-up of the student from receipt of enrollment to student registration.-CRM management-Orientation and revision of notary offices and apostilles of documentation aportsda.Follow-up to obtain complete and correct documentation for their respective department (calls, emails, messages, etc).-Interdepartmental management: Changes of calls, studies, requests for cancellations and / or refunds, changes in financing plans and management of addenda.

Madrid, Comunidad De Madrid, España

First-time enrollment project, collection of documentation required for enrollment, student affiliation, problem solving and inquiries, data verification and updating, enrollment and visa documentation for foreigners.

Panama City

Responsible for sales and customer service of online English academy for residents in Panama, affiliation of new students and resolution of doubts and queries for recurrent students.

Panama City, Panama

Effectively managed the property management system, including the acquisition, marketing and closing of sales and rental transactions.I coordinated communication between owners, real estate agents and clients, ensuring a smooth experience for all parties involved.I also provided administrative and operational support to the sales team, including preparation of legal and financial documents, and management of agendas and appointments.

Panama City, Panama

Focused on delivering exceptional customer service, responding to inquiries, resolving problems and providing detailed information on available products and services. I identified upsell opportunities and promotions to maximize the value of each customer interaction. In addition, I maintained accurate and up- to-date records of customer interactions using CRM systems and internal databases.

Caracas, Venezuela

Take notes or notes of the indications given by the superior, prepare letters, certificates and other documents, receive the documentation that arrives to the company, attend the public, in person, by telephone or via social networks.

Master Of Business Administration - Mba, Business Administration And Management, General

Licenciatura, International Business