Joana Salgado Email & Phone Number

Experienced learning and development specialist and performance coach with a demonstrated history of working with large customer service units within the energy efficiency, digital solution and automation industry. Passionate about developing individuals or teams at a large scale, I am highly skilled in training design & delivery using proven educational methodology, leadership development, performance and skills coaching & enhancement, adoption & change management strategy, career progression design & mentoring, team building and quality assurance. Meticulous, analytical abilities capable of analysing learning needs and discerning business requirements, leading to innovative and impactful solutions. I can communicate at all levels of an organisation, prioritising a high-volume workload, working well under pressure both independently and as a team player. My mission is centred on empowering and enabling individuals / teams reach their full potential, ultimately driving excellence within the organization.Strong professional with a Higher National Certificate in Training & Education, as well as multiple certifications in communication, mentoring, and management.