Joana Matos Email & Phone Number

Frankfurt, He, De

Frankfurt Am Main, Hesse, Germany

Negotiation and conflict management trainer.

Lecturer of Cross-Cultural Communication for Master students in the Business Department.

Germany

- Trainer at companies and institutions such as the German Foreign Ministry, EU, ESMT, University of Iceland, the BBC, Mercator Kollege, to name a few.- Negotiation training and consulting;- Emotional intelligence training;- Conflict management and de-escalation training;

Reykjavik

- Strategic consulting;- Negotiation consulting;- Negotiation training & advisory;- company restructuring;

Iceland

Icelandic/English and Icelandic/Portuguese social interpreter working for state institutions such as the hospital, police, schools and social services.

Project Manager

Iceland

- Management;- B2B marketing;- Market research and product development;- Contract negotiation, and market expansion;- Developing marketing and social media strategies;- Calculating offers and servicing customers and agents;- Building and maintaining the company’s website;- Accounting;

Reykjavik, Iceland

- Organizing trips to Greenland for the Spanish and Portuguese speaking markets. - Contract negotiation- Marketing strategywww.greenlandtours.es

Iceland

- Market expansion - Identify, create and develop new business opportunities- Contract negotiations- Itinerary design- Management of Incentive trips to Iceland- Sales maximization- Agent relationsTook the Portuguese and Spanish markets incentive group sales from zero to nearly 500 people in the first year.

Iceland

- Contract negotiations;- Handled and developed the agent portfolio of the company;- Identified and develop new business opportunities;- Professionally represented and promoted the company in trade shows around the world;- In two years, sales from agents increased more then 250%, and number of agents increased in a similar way including many of the biggest travel agencies in the world;- Strengthened the relations with agents already working with us;- Data based… Show more - Contract negotiations;- Handled and developed the agent portfolio of the company;- Identified and develop new business opportunities;- Professionally represented and promoted the company in trade shows around the world;- In two years, sales from agents increased more then 250%, and number of agents increased in a similar way including many of the biggest travel agencies in the world;- Strengthened the relations with agents already working with us;- Data based decision-making, and a results oriented mentality;- Constantly reviewed my own sales performance, aiming to meet or exceed targets;- Proficient use of Salesforce. Show less

Skaftafell National Park, Iceland

- Manage daily operations along with head guide (guides schedule, driving schedule)- Set daily sales targets and summer targets in order to maximize sales and motivate teamwork toward a common goal; - Developed an excel booking system to keep track of sales, bookings and performance to give me an overview of performance and assist me in adjusting strategy; - Developed statistic reports to keep track on the sales increment during the summer and also over the years;Left… Show more - Manage daily operations along with head guide (guides schedule, driving schedule)- Set daily sales targets and summer targets in order to maximize sales and motivate teamwork toward a common goal; - Developed an excel booking system to keep track of sales, bookings and performance to give me an overview of performance and assist me in adjusting strategy; - Developed statistic reports to keep track on the sales increment during the summer and also over the years;Left the job to pursue a carrier at co-owner company of Glacier Guides, Arctic Adventures. Show less

Skaftafell

- Manage daily operations along with head guide (guides schedule, driving schedule)- Set daily sales targets and summer targets in order to maximize sales and motivate teamwork toward a common goal; - Developed an excel booking system to keep track of sales, bookings and performance to give me an overview of performance and assist me in adjusting strategy; - Developed statistic reports to keep track on the sales increment during the summer and also over the years;- Trained… Show more - Manage daily operations along with head guide (guides schedule, driving schedule)- Set daily sales targets and summer targets in order to maximize sales and motivate teamwork toward a common goal; - Developed an excel booking system to keep track of sales, bookings and performance to give me an overview of performance and assist me in adjusting strategy; - Developed statistic reports to keep track on the sales increment during the summer and also over the years;- Trained the new office staff and taught them good sales techniques; Show less

Brussels Area, Belgium

- Promoting our coaching services in the areas of protocol, image, public speaking and international business in Embassies and organizations such as NATO and the parliament;- Sales pitching and cold calling;- Managing relations with high end customers;- Working in a multicultural environment;

Pon Mediation And Conflict Management, Mediation And Conflict Management

Doctor Of Philosophy - Phd, Purchasing Negotiations, Machine Learning, Ai

Masters In Humanitarian Action And Conflict, Humanitarian Action, Distinctions

Activities and Societies: Elected students representative.

Advanced Negotiation Masterclass, Negotiations

Master Of Business Administration (Mba), Business Administration And Management, Mba, Second Best Average Grade Of The Class - 49 People.

Activities and Societies: Chosen by internal competition to be part of the team representing Iceland in the TNC The Negotiation Challenge.

Master Of Business Administration (Mba) Exchange, Business Administration And Management, Average 1.3 - (1 To 5 Grading, 1 Is The Highest)

Activities and Societies: Involved in the organization of the event TEDxHHL 2015 Exchange semester. Courses attended: Corporate Strategy.

Post Graduation, Protocol,Organizing Official Events, Comunication, Diplomatic Relations, Social Behavior

Bs, Ecotourism

Bachelor of science, very oriented towards biology studies and with strong mathematics and statistics courses. Sustainability, ecology.