Joana Afonso Santiago Email & Phone Number

Scotland, United Kingdom

Helensburgh, Scotland, United Kingdom

Région De Paris, France

Mission : To serve as official representative of Disneyland Paris, sharing the rich legacy and imaginative storytelling that continues to immerse people of all age and cultures in the magic of Disney.Basic Objectives:• The Ambassador role encompasses many activities focused on engaging our key audiences: our guests, Cast Members and communities.Details: As a Disney Ambassador, I…• interact with guests through various social media outlets and during target market activities.• serve as Master of Ceremony for in-Park events when needed.• cross train in various roles to learn from our Cast and share information about our business priorities.• are trained spokespersons on specific topics relating to their role, and might be called upon to participate in radio or television interviews.• regularly participate in recognition and service celebrations, deliver presentations to Cast, and develop activities to involve our Cast Members with unique Disney products.• participate to some of the events carried by the Corporate Citizenship team with our Disney VoluntEARS.• Manage correspondence and calendar responding to emails and appearance/meeting requests within 24 hours.• Execute pre-event/appearance analysis and strategic planning to maximize the opportunities and ensure key messaging is incorporated.• Proactively communicate and coordinate with leader on appearances, initiatives and events to provide an opportunity for review and input.• Meet regularly with leader to review calendar, discuss upcoming business and keep your leader appraised.• Give training at our Disney University on our Disney Legacy and Heritage.• Be Disney Ambassador Look & Etiquette compliant at all times.• Respect, Appreciate and Value Everyone (RAVE: responsibility to Respect, Appreciate and Value every Cast Member, Guest and community person and respect diversity).

World Of Disney

Conseil, vente, supervision des opérations des caissiers, gestion du coffre...

Région De Paris, France

In New York Hotel convention centre, I welcome the clients and help them with any special request they may have during their stay. As a Concierge, I help guests who want to organise something special for their stay.

France

Région De Paris, France

Région De Paris, France

Région De Paris, France

Welcoming guests according to the standards of a business 5-star-hotel.Check-in and check-out procedures.CashieringKnowledge of the Software OperaAnswering all incoming calls / emails and re-routing them to relevant parties.Dealing with any enquiries at the reception.

Paris

Check-in and check-out proceduresCashiering Giving informations, advices and directions to leisure guests.Selling touristic services (bus tours, private cars...)

Région De Paris, France

Welcoming guests in several languages.Ensuring their security while they were in the attraction.Making sure the attraction was working correctly.

Bachelor'S Degree, Hotellerie

Cqp Réceptionniste, Hôtellerie

Bachelor'S Degree, English Litterature, English Medieval History, French-English Translation, Passed

6 months as an Exchange student

Bachelor'S Degree, English Language, Culture And History

Education record