Joana Martins Email & Phone Number

Lisbon, Portugal

Lisboa E Região, Portugal

Clarification of doubts over the phone about Cofidis products; financial advice; training to new colleagues.

Conducting quality monitoring of the various communication channels (Inbound, Outbound, On-site and Written); Preparation and presentation of monthly results; Clarification of doubts to quality auditors; Preparation of topics for calibration meetings; Training new auditors.

Lisboa E Região, Portugal

Conducting quality monitoring of the various communication channels (Inbound, Outbound, On-site and Written).

Lisboa E Região, Portugal

Lisboa

• Follow the resolution of atypical customer processes with interaction with the several areas to find a solution that fits the question;
• Validation of letters, e-mails, adjustments to billing and membership files and / or applications, intervening when necessary;
• Prepare reports of anomalies in the service;
• Propose operational improvements;
• Monitor the customer care and sales operations in customer processes;
• Support the process of evaluating the quality of service provided by service providers;

Lisboa E Região, Portugal

• Provide support to assistants to clarify doubts;
• Propose improvements within the various operational areas;
• Customer attendance at atypical situations or complaints;
• Make duty rosters;
• Identify generating reasons for complaints, triggering their alerts and proposing an amendment / revision of procedures or rules in force;
• Answer customer emails to clarify doubts and / or complaints.

Lisboa E Região, Portugal

• Provide information over the phone about the service of Digital Terrestrial Television (DTT) and what are the requirements for migrating from analog service to digital;
• Complaints resolution on the DTT service, with emphasis on the inability to use the digital service.

Gestão, Gestão

One of the main objectives of the degree in management is to support a range of career opportunities with emphasis on management.

Ensino Secundário, Cientifico-Natural, 13

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