With 3 years as a frontline customer service representative adept at managing escalations, followed by 5 years leading teams, I bring a wealth of experience. My coaching process has propelled team members towards growth and advancement. Known for creative problem-solving and a results-oriented approach, I've garnered recognition as both a top teammate and leader, with accolades for innovation.
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Team LeadConcentrix Dec 2017 - Oct 2023 -
Team LeadConcentrix Dec 2017 - Oct 2023Philippines -
Customer Service Team LeadConcentrix Dec 2017 - Oct 2023Philippines -
Customer Service AdvocateConvergys Intelligent Contact Sep 2014 - Mar 2015PhilippinesFrontline agent handling benefits inquiry from healthcare professionals.
Joana Marie Tomas Education Details
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Asian Institute Of E-CommerceInformation Technology
Frequently Asked Questions about Joana Marie Tomas
What is Joana Marie Tomas's role at the current company?
Joana Marie Tomas's current role is Experienced in the Customer Service Industry. Passionate in developing people by providing meaningful coaching sessions..
What schools did Joana Marie Tomas attend?
Joana Marie Tomas attended Asian Institute Of E-Commerce.
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Joana Marie Tomas
Baguio City
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