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Joana Vasques is listed as Quality Analyst at Accenture Portugal, a with 1057 employees, based in Lisbon, Portugal. AeroLeads shows a matched LinkedIn profile for Joana Vasques.
Joana Vasques previously worked as Data Analyst at Accenture Portugal and Visual Artist at Ethereal Jane. Joana Vasques holds Bachelor'S Degree, Heritage, Decorative Arts & Interior Design, 14 from Lisboa, Escola Superior De Artes Decorativas - Fress.
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At Accenture Portugal, my primary role as a Quality Analyst hinges on meticulous attention to detail and a deep understanding of client SLAs. This position has allowed me to refine my moderating skills and policy implementation while fostering a culture of continuous improvement through coaching and feedback. Our team consistently meets quality and volume targets, ensuring top-tier service delivery.Parallel to my analytical work, I tap into my creative roots as a Visual Artist, integrating holistic methods and intuitive expression to enrich the projects I undertake. This dual expertise in analytics and artistry uniquely positions me to contribute innovative insights and solutions, embodying a fusion of precision and creativity that enhances every endeavor within our organization.
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Lisbon, Portugal
* Evaluate analyst quality on the project* Meet volume and quality targets for QA audits* Understand client needs and SLAs* Maintain product and industry knowledge through training* Handle escalations and identify root causes for issues* Coach and provide feedback to improve analyst performance
Lisbon, Portugal
Spanish Market * Analyse and interpret data on digital platforms for multinational customers, consistent with their business processes and policies, to enhance the user experience;* Seek guidance and escalate issues when faced with everyday tasks and matters;* Recognize gaps and development processes for a more efficient and improved workflow.
Lisbon, Portugal
* Illustration* Wall Art* Intuitive painting workshops* Providing alternative medicine individual sessions* Women Circles * Customised Dream Catchers* 'You Are Loved' organic cotton Tote bag project in partnership with Sentire* Event planning & facilitator at - Body Mind & Soul Retreat - 2019
London, England, United Kingdom
* Responsible for a dedicated area of the aircraft* Promoting accessibility during boarding and helping with luggage accommodation* Demonstration and verification of safety and security procedures* Passenger support service
Lisbon, Portugal
* Responsible for the service performed and provided in the cabin and assistance to the technical crew* Guarantee of safety and standard procedures * Duties of Cargo Inspection Officer* Flight Operations Coordinator Duties - Umrah in Saudi Arabia with FlyNas and Lofty Crest.
Cascais, Lisbon, Portugal
* Replenishment of goods & products* Customer service* Maintenance of shop presentation: cleanliness and organization* Cashier and bakery function
Cascais, Lisbon, Portugal
* Ensuring the best advice in response to customer needs* Stock, sports and product management* Active participation toward commercial and economic objectives* Daily guarantee of product availability and quality exposure.
Other employees you can reach at accenture.pt. View company contacts for 1057 employees →
Inês Resende
Colleague at Accenture PortugalLisboa, Lisbon, Portugal
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Mariana De Azevedo Oliveira
Colleague at Accenture PortugalParis, Île-De-France, France
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Carla Rodrigues
Colleague at Accenture PortugalBraga, Portugal
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Ricardo Costa
Colleague at Accenture PortugalLisbon Metropolitan Area, Portugal
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Rui Assis
Colleague at Accenture PortugalLisbon, Portugal
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Sihem Dhahri
Colleague at Accenture PortugalOdivelas, Lisbon, Portugal
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Samuel Pereira
Colleague at Accenture PortugalBenavente, Santarém, Portugal
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Luca Segato
Colleague at Accenture PortugalAmadora, Lisbon, Portugal
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Valderí Medeiros
Colleague at Accenture PortugalMarinha Grande, Leiria, Portugal
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Filipa Parente
Colleague at Accenture PortugalViana Do Castelo, Portugal
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I am still completing this certification course with seven courses in total.
Quick answers generated from the profile data available on this page.
Joana Vasques works for Accenture Portugal.
Joana Vasques is listed as Quality Analyst at Accenture Portugal.
Joana Vasques is based in Lisbon, Portugal while working with Accenture Portugal.
Joana Vasques has worked for Accenture Portugal, Ethereal Jane, Easyjet, Euroatlantic Airways, and Lidl Portugal.
Joana Vasques's colleagues at Accenture Portugal include Inês Resende, Mariana De Azevedo Oliveira, Carla Rodrigues, Ricardo Costa, and Rui Assis.
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Joana Vasques holds Bachelor'S Degree, Heritage, Decorative Arts & Interior Design, 14 from Lisboa, Escola Superior De Artes Decorativas - Fress.
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