Joana Oliveira Email & Phone Number

Porto, PT

Porto, Portugal

Porto, Portugal

Portugal

Prague, Czechia

Vila Nova De Gaia, Porto, Portugal

• Business Cases forecasting through business analytics
• Analysed and evaluate purchasing negotiation and strategy activities
• Market, competitors, and sales analysis: critical points to boost sales
• Online service booking: supervision
• Main tools: MS Excel, MS Access, PowerBI, IBM Cognos

Braga, Portugal

• Responsible for designing and controlling all processes within new businesses (rural tourism, property management fields);
• Manage and structure set of precedents needed for the launch of these projects, specifically regarding 2 companies;
• Account manager of all customers, providers, and partnerships;
• Responsible for certifications acquirement, creating Commercial, Marketing and Communication Plans, online divulgation strategies, flow process chart and Investment Funds programme.

Braga Area, Portugal

• Account manager of sales and customers for web hosting and web development.
• Responsible for Iberweb’s Google Ads and Google Analytics management.
• Responsible for developing sales channels.
• Main point of contact for Iberweb customers, via phone, e-mail and face to face.
• Driven by targets: periodic report delivery.

Braga Area, Portugal

• Created, implemented and tracked marketing strategies and promotional campaigns thought Email Marketing, social media and website
• Marketing tools management: Email Marketing (Mailchimp and Salesmanago), Social media platforms (organic posts and ads), web analytics review and Marketing Automation tools. Responsible for internal and customers’.
• Account manager for web development sales. Provided support to web development tasks.

Braga Area, Portugal

• Leaded content marketing project.

Braga Area, Portugal

• Managed Fujitsu UK accounts regarding “break and fix” issues (Rail Transportation, Marks & Spencer…);
• Engaged on being the SPOC between partner, customer and head manager;
• Created daily reports for each account activity;
• Provided assistance to UK customers via e-mail/phone;
• Worked under operational KPIs based on individual/team performance, exceeding SLAs.

Braga Area, Portugal

• Managed Internet domains registrations, transfers and renewals;
• Provided clients assistance on these matters: domains, general Internet services and accounting data;
• Primavera Software User: prepared clients invoices and credit notes;
• Managed, controlled and matched all company payments/entrances and receivables/exits.

Lisbon Area, Portugal

• Collected, checked and analysed spreadsheet data;
• Provided support in reviewing corporations’ internal controls and procedures;
• Checked the accuracy of accounts receivable and payable ledgers;
• Assisted in evaluating levels of financial risk.

Lisbon Area, Portugal

• Controlled financial performance of international retail/wholesale banking entities;
• Analysed strategic and operational planning and macroeconomic framework;
• Created periodic reports of international activity;
• Analysed and created budget reports.

Lisbon Area, Portugal

• Assisted in planning the launch of a new health product’s application;
• Monitored workers’ accesses to internal platform. Designed internal department’s operations flowchart.

Porto Area, Portugal

Bachelor'S Degree, Economics

Activities and Societies: New students orientation program (2010-2011); Nova Business Forum (2011); University Open day (2011); theatre.

Postgraduate Degree, Management Control And Performance

Activities and Societies: Class representative.Professional training in financial control techniques. Developed specialized competences.

Alimentação E Sustentabilidade, 18

Interchange Programme, Business Administration And Management, General

Gained knowledge about European business in its global context and international business.