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Joana Leonardo Email & Phone Number
Business Partner Analyst
at
Grupo MCoutinho
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✓ Verified July 2026
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Who is Joana Leonardo? Overview
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Quick answer
Joana Leonardo is listed as Business Partner Analyst at Grupo MCoutinho, based in Porto, Portugal. AeroLeads shows a matched LinkedIn profile for Joana Leonardo.
Joana Leonardo previously worked as Trainee Software Developer at Banco Bpi and Customer service representative (Detractors Squad) at Nos Sgps. Joana Leonardo holds Software Developer, Information Technology from Cesae Digital.
Company email context
Email format at Grupo MCoutinho
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Grupo MCoutinho
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Profile bio
About Joana Leonardo
Highly motivated and hard-working Software Developer technician with an innate ability to learn and master new technologies. Previous experience in the customer support area has equipped me with excellent teamwork and problem-solving skills. During a 3-month internship at Banco BPI, I further honed my skills, particularly in learning and applying OutSystems. My proficiency extends to agile/scrum methodologies and tools like IBM Rational Team Concert. Excels in collaborative environments and demonstrates a proactive approach to problem-solving. Eager to contribute technical expertise and enthusiasm for learning to dynamic software development projects.
Listed skills include Retail, Inventory Management, Microsoft Office, Customer Service, and 12 others.
Current workplace
Joana Leonardo's current company
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7 roles · 16 years
Joana Leonardo work experience
A career timeline built from the work history available for this profile.
Business Partner Analyst
Current
Mar 2024 - Present
Trainee Software Developer
- Developed budget inquiry tools in OutSystems and SQL. - Participated in theme transitions using IBM RTC tool. - Gained proficiency in Agile/Scrum work methodology.
Jul 2023 - Oct 2023
Customer Service Representative (Detractors Squad)
- Handled customer complaints - Took ownership of customers issues and follow problems through to resolution
2018 - Mar 2023
Customer Service Representative
- Provided proactive customer outreach- Took the extra mile to engage customers- Identify and assessed customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Met personal/customer service team sales targets and called handling quotas- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution
2013 - 2018
~5 yrs
Customer Service Representative
- Managed large amounts of incoming phone calls- Identified and assessed customers’ needs to achieve satisfaction- Provided accurate, valid and complete information by using the right methods/tools- Followed communication procedures, guidelines and policies- Resolved issues and troubleshooted technical problems- Kept records of customer interactions and process customer accounts
2011 - 2013
~2 yrs
Sales And Warehouse Manager
Shop:- Welcomed and greeted customers- Ensured high levels of customer satisfaction through excellent sales service- Maintained outstanding shop condition and visual merchandising standards- Maintained a fully stocked shop- Ascertained customers’ needs and wants- Recommended and displayed items that match customer needs- Keep up to date with product information- Accurately describe product features and benefits- Followed all companies policies and proceduresWarehouse:- Prepared and completed orders for delivery schedule (load, pack, wrap, label, ship)- Actively involved in the receiving of new shipments- Completed diary logs into inventory- Reported any discrepancies- Maintained a fully stocked warehouse- Followed quality service standards and complied with procedures, rules and regulations- Kept a clean and safe working environment and optimised space utilisation
Oct 2008 - Aug 2010
2 education records
Joana Leonardo education
Software Developer, Information Technology
Cesae Digital
12º, Tourist Operator
Colégio Internato Dos Carvalhos
FAQ
Frequently asked questions about Joana Leonardo
Quick answers generated from the profile data available on this page.
What company does Joana Leonardo work for?
Joana Leonardo works for Grupo MCoutinho.
What is Joana Leonardo's role at Grupo MCoutinho?
Joana Leonardo is listed as Business Partner Analyst at Grupo MCoutinho.
Where is Joana Leonardo based?
Joana Leonardo is based in Porto, Portugal while working with Grupo MCoutinho.
What companies has Joana Leonardo worked for?
Joana Leonardo has worked for Grupo Mcoutinho, Banco Bpi, Nos Sgps, and Indigeen, Lda.
How can I contact Joana Leonardo?
You can use AeroLeads to view verified contact signals for Joana Leonardo at Grupo MCoutinho, including work email, phone, and LinkedIn data when available.
What schools did Joana Leonardo attend?
Joana Leonardo holds Software Developer, Information Technology from Cesae Digital.
What skills is Joana Leonardo known for?
Joana Leonardo is listed with skills including Retail, Inventory Management, Microsoft Office, Customer Service, Time Management, Teamwork, Customer Satisfaction, and Microsoft Word.
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