Joana C. Email & Phone Number

I am a versatile professional with experience in different industries such as tourism, retail sales, non-profit organizations and transport. However, there is a common modus operandi in all: focus on customer satisfaction, creative spirit and analytical sense towards process improvement, teamwork and self-taught. I would highlight the specialization in three types of functions: customer-facing roles; finance and HR back-office, as well as marketing and sales support functions. I am looking for a dynamic professional challenge that allows me to grow and make the business flourish, or an experience that allows me to continue to evolve in the finance and HR back-office areas, always privileging functions where the improvement of interpersonal relationships is the approach that makes the difference.SKILLSTechnical✓ Microsoft Office 365®✓ Primavera Express; Factave, TOConline, Weoinvoice✓ E-Goi (E-mail Marketing)✓ Videobserver (statistics)✓ Inosat (Fleet Management)✓ Wordpress✓ Wondershare Film (video editor)✓ Google Suite✓ Social Network Management✓ English (C1), Spanish (A2), German (A2)Personal✓ Empathic, polite and assertive communication✓ Cooperation, creativity and versatility✓ Autonomy, leadership and work under pressure✓ Reliability, organization and task prioritization✓ Emotional intelligence, strategic and analytical vision✓ Self-criticism and self-taught✓ Ability to identify problems and present solutions✓ Mentoring and capacity of persuasion

• 

  Hr Director @ Maison Albar - Le Monumental Palace - Porto

  Maison Albar Hotels

  Mar 2024 - Present - Porto, Portugal