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Joana T. Email & Phone Number
UX and CX Lead
at
Grupo Brisa
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
UX and CX Lead
Location
Lisbon, Lisbon, Portugal
Company size
Who is Joana T.? Overview
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Quick answer
Joana T. is listed as UX and CX Lead at Grupo Brisa, a company with 1444 employees, based in Lisbon, Lisbon, Portugal. AeroLeads shows a matched LinkedIn profile for Joana T..
Joana T. previously worked as UX Lead at Via Verde and UX Specialist Lead at Vodafone. Joana T. holds Executive Program, Artificial Intelligence For Value Creation from Iseg - Executive Education.
Company email context
Email format at Grupo Brisa
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Grupo Brisa
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Profile bio
About Joana T.
As a passionate UX Lead with over 10 years of experience, I focus on creating user-friendly product strategies that drive innovation. My journey has not only given me leadership skills but also fueled my passion for UX and the ability to change how organizations work.At Via Verde & Brisa, I aim to build and help our teams developing great user experiences while making sure we align with our business goals. I love starting research initiatives from scratch and using insights to shape our experiences and achieve meaningful results.My approach is all about empathy: I believe in designing solutions that empower users and improve their interactions with products - my goal is to promote teamwork and explore what’s possible in UX.Having worked across different companies in industries ranging from fintech to media to telecommunications, I've learned to balance creative and analytical problem-solving approaches. I’m excited about sharing knowledge, mentoring up-and-coming UX designers, and leading workshops that spark creativity and innovation.I love to lead and transform design and product teams, creating an environment where everyone can thrive.
Current workplace
Joana T.'s current company
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Grupo Brisa
8 roles
Joana T. work experience
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Ux Lead
CurrentI lead UX Strategy and Awareness initiatives at Via Verde, and more recently across all Brisa brands, with a strong focus on fostering collaboration, while ensuring a seamless and consistent user experience across all interactions. Since I joined the organization, I’ve had the opportunity to:→ Establish and scale a multi-disciplinary UX team from the.
May 2023 - Present
Ux Specialist Lead
Started a UX team, leading and mentoring a team of 6 talented professionals.Implemented effective UX processes, resulting in user-friendly platforms and improved NPS (from 32 to 56), CES (from 3.5 to 6.8), and SUS (from 0 to 81) scores.Partnered closely with product managers to define problem statement, defining deliverables and timelines.Led user research.
Jan 2019 - May 2023
Senior Ux Specialist
Managed the complete redesign of the Help and Support Vodafone Project, collaborating with cross-functional teams and external agencies to improve user satisfaction and reduce support requests.Conducted user research to identify pain points and user needs, aligned with design and operations goals.Implemented design thinking methodologies to create.
Jul 2018 - Jan 2019
Service Designer
Led international service design projects, collaborating with cross-functional teams to ensure inclusive and user-friendly global service experiences.Conducted user research across diverse cultures and regions, using empathy and cultural sensitivity to understand user needs and preferences.Developed global service blueprints, journey maps, and personas to.
Dec 2016 - Jun 2018
Product Manager
Led multiple products and UX strategies, working with cross-functional teams to align features with user needs and business objectives.Managed the product roadmap for different market products, services and segments., prioritising features and enhancements to meet customer expectations and company goals.Collaborated closely with UX and UI departments to.
Mar 2013 - Nov 2016
Strategic Marketing Assistant
Jun 2012 - Dec 2012
Customer Assistant Intern
Jun 2008 - Feb 2009
10 education records
Joana T. education
Executive Program, Artificial Intelligence For Value Creation
Ux / Ui Specialization, User Experience
Education record
U-Sentric
Pnl Practicioner, Programação Neuro-Linguística
Instituto De Ciências Comportamentais E De Gestão
Usability Testing Workshop, Usability Testing
Master Executive, Marketing Digital
Degree, Comunicação Aplicada
Agile Exploration
Vodafone
Service Experience Design
Vodafone
Service Design, Globalservicejam.Com
Lisbon Service Jam
FAQ
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What company does Joana T. work for?
Joana T. works for Grupo Brisa.
What is Joana T.'s role at Grupo Brisa?
Joana T. is listed as UX and CX Lead at Grupo Brisa.
Where is Joana T. based?
Joana T. is based in Lisbon, Lisbon, Portugal while working with Grupo Brisa.
What companies has Joana T. worked for?
Joana T. has worked for Grupo Brisa, Via Verde, Vodafone, Euroconsumers, and Timwetech.
How can I contact Joana T.?
You can use AeroLeads to view verified contact signals for Joana T. at Grupo Brisa, including work email, phone, and LinkedIn data when available.
What schools did Joana T. attend?
Joana T. holds Executive Program, Artificial Intelligence For Value Creation from Iseg - Executive Education.
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