Joana Castro
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Joana Castro Email & Phone Number

Customer Support Professional at NEX
Location: Porto, Portugal 8 work roles 8 schools
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✓ Verified August 2026 3 data sources Profile completeness 100%

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Current company
NEX
Role
Customer Support Professional
Location
Porto, Portugal
Company size

Who is Joana Castro? Overview

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Quick answer

Joana Castro is listed as Customer Support Professional at NEX, a with 2 employees, based in Porto, Portugal. AeroLeads shows a matched LinkedIn profile for Joana Castro.

Joana Castro previously worked as Promotora Comercial at Endutex Hotéis and Recepcionista at Hotel Do Norte. Joana Castro holds Pós-Graduação, Direcção Comercial from Instituto Superior De Contabilidade E Administração Do Porto.

Company email context

Email format at NEX

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NEX

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Profile bio

About Joana Castro

Passionate and results-driven professional with a background in Hospitality Management and a Master's in Tourism. Over the past years, I've dedicated my career to customer support roles, honing my skills in providing exceptional service. Additionally, I hold a post-graduate degree in Commercial Management.I am particularly interested in team management and process optimization within the business landscape. My experience has equipped me with a solid foundation in customer-centric approaches, and I am eager to leverage this expertise to contribute to effective team leadership and streamlined processes in future endeavors.

Listed skills include Tourism, Turismo, Microsoft Office, Back Office, and 10 others.

Current workplace

Joana Castro's current company

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NEX
Nex
Customer Support Professional
porto, portugal
Website
Employees
2
AeroLeads page
8 roles

Joana Castro work experience

A career timeline built from the work history available for this profile.

Customer Support Professional

Current
Nex

Telephone, chat and e-mail support in Portuguese, English and SpanishContent translationElaboration of Technical GuidesMultimedia content creationTechnical supportCommercial SupportQA Manual Software (from time to time)Support for training new employees

Sep 2019 - Present

Promotora Comercial

Porto

Telephone service (Portuguese, Spanish, English, French)Response to emails (Portuguese, Spanish, English, French)Responses to reviews on various booking platforms

Aug 2017 - Aug 2019

Recepcionista

Hotel Do Norte

Porto

Check In, Check OutReservationsTelephonic serviceResponses to special requestsOnline booking managementOperational service managementTeam management

Apr 2016 - Aug 2017

Estagiária Direcção De Hotel

Hotel Douro Inn

Check In, Check OutReservationsStock ManagementBar and Restaurant SupportTelephonic serviceResponses to special requestsOnline reservation management: Booking, HostelBookers, HostelBeds, HRS, ExpediaGroup Bookings

Feb 2015 - Apr 2016

Office Management

Odontoface

Porto, Portugal

Sep 2014 - Dec 2014

Trainee

Tira Linhas

Porto E Região, Portugal

WaitressRealization of Food Cost, Menu Engineering and Technical SheetsEvent organization

Oct 2013 - Aug 2014

Recepcionista

12Short Term Hotel
Feb 2013 - Mar 2013
Team & coworkers

Colleagues at NEX

Other employees you can reach at vendus.pt. View company contacts for 2 employees →

8 education records

Joana Castro education

Master'S Degree, Tourism

Faculdade De Letras Da Universidade Do Porto

Geography, Marketing, Economics, Tourism Innovation.

Degree, Hotel Management

Eseig-Ipp

F&B Control, Accomodation, Marketing, Calculus, Management

Ufcd, Gestão De Conteúdos Digitai

Homens E Métodos

25 Hours Course, Administration

Dual - Qualificação Profissional

General course organizational management.

50 Hours Course, Marketing Plan

Dual - Qualificação Profissional

Steps to create a Marketing Plan

25Hours Course, Quality Control

Iforma

Quality control general course. ISO 9000 ISO 9001

FAQ

Frequently asked questions about Joana Castro

Quick answers generated from the profile data available on this page.

What company does Joana Castro work for?

Joana Castro works for NEX.

What is Joana Castro's role at NEX?

Joana Castro is listed as Customer Support Professional at NEX.

Where is Joana Castro based?

Joana Castro is based in Porto, Portugal while working with NEX.

What companies has Joana Castro worked for?

Joana Castro has worked for Nex, Endutex Hotéis, Hotel Do Norte, Hotel Douro Inn, and Odontoface.

Who are Joana Castro's colleagues at NEX?

Joana Castro's colleagues at NEX include César Correia, Paulo Silvestre Vieira, Jorge Oliveira, Patrícia Pereira, and André Lima.

How can I contact Joana Castro?

You can use AeroLeads to view verified contact signals for Joana Castro at NEX, including work email, phone, and LinkedIn data when available.

What schools did Joana Castro attend?

Joana Castro holds Pós-Graduação, Direcção Comercial from Instituto Superior De Contabilidade E Administração Do Porto.

What skills is Joana Castro known for?

Joana Castro is listed with skills including Tourism, Turismo, Microsoft Office, Back Office, Alimentos E Bebidas, Atendimento Ao Cliente, Hotel Management, and Railway.

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