• Plan, implement and deploy operational control policies over engineering and product related processes• Diagram and evaluate existing processes to identify streamlining opportunities• Define key indicators and metrics for up and downstream improvements.• Align and define interfaces with external groups and entities up and downstream the processes• Organize and accelerate cross-functional project teams required for global process definition and roll out.• Coordinate and deliver consultation on the adoption and use of defined flows and methodologies to improve process performance and product quality.• Communicate and train (courses) on measurement, analysis, improvement, and control as needed• Continuously collect up-to-date best-practices and new methodologies applicable to in-house techniques and processes

• Data Analysis of the warehouse KPIs such as Productivity, Inventory and Service Level• Flow mapping and analysis• Logistics projects such as new layouts and changing locations

• Data Analysis of Parts KPIs such as Service Level, delays, lead time and Profitability• Parts Stock management (forecasting, campaigns)• Supplier negotiation and Supply Chain optimization

- Data Analysis- Responsible for the Mistery Shopping program-Responsible for the implementation of project TESBook (ToyotaEletronic Service Book) in Portugal.- Interface between Toyota Caetano Portugal and TME:- Responsible for the Extracare´s and Eurocare´s helpdesk- Responsible for the Challenge Program.- Between several tasks, this function included processinganalysis of data originated from the Toyota representatives

- Data Analysis- Mistery Shopping program management- Responsible for the implementation of project TESBook (Toyota Electronic Service Book) in Portugal.- Interface between Toyota Caetano Portugal and Toyota Motor Europe