Joana Troncoso Email & Phone Number

United States

Simi Valley, California, United States

Simi Valley, California, United States

Supply tax documentation needed for Enrolled Agents and Tax Preparers to submit business/individual tax returns, offer in compromises and penalty abatements.Organize files and scanned/faxed documents to update in office databases and to send to clients, state and federal government authorities.Handle multiple resolution cases on a daily basis and communicate with clients to assure that documents are received, deadlines are met and cases are complete in a timely manner.Professionally communicate with clients through email, phone or text in a prompt amount of time to discuss their on going case.

Westlake Village, California, United States

Trained employees on baking and frosting techniques, safety standards and performance strategies.Received, organized and rotated baking ingredients, decorations and packing components.Oversaw cupcake preparation and monitored baking to encourage safety.Collaborated with management to document inventory and implement company standards.

Northridge

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.Wiped down counters and conveyor belt to remove debris and maintain cleanliness.Trained new team members in cash register operation, stock procedures and customer service.

Moorpark, California, United States

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.Answered incoming telephone calls to provide store, products and services information.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Bachelor Of Business Administration - Bba, Business Analytics

Minor - Marketing

Associate Of Science - As, Business Administration And Management, General

Associate Of Arts - Aa, Economics

Education record

Activities and Societies: Health Science Academy, 4 Years AVID, 1 Year