Specialist Infrastructure Applications
CurrentContribute to the design of the Information Technology Division Strategy and ensure strategies are implemented and integrated within areas of responsibility Drive the profitability of the Infrastructure applications domain Ensure the management and control of the services domain Contract development, management and control of effective service delivery, technology strategy and implementation thereof Participate in IT strategy planning activities Ensure the efficient and effective management of the infrastructure application services and associated functions to improve costs, performance and end user satisfaction Ensure all processes implemented to deliver customer value Drive customer centricity within all areas of control Establish and manage effective internal and external stakeholder relationships through appropriate relationship building and networking Ensure regular and timeous reporting of information to key stakeholders Lead and drive continuous optimisation programmes and initiatives for the services domain Ensure service performance and SLA’s are met Provide in depth technical expertise for both tactical and operational initiatives Assess the relative impact of IT industry trends to current and future needs and projects Interface with business unit managers to define support initiatives and solutions for improving service efficiency and effectiveness Develop the reporting for vendor performance in areas that include quality, capacity, systems and responsiveness Ensure the mitigation, monitoring and managing of service domain related risks Work closely with team members for time allocation and prioritisation Manage and control the Airline’s desktop environment including related supporting services and delivery thereof from the various service providers to the Airline. This includes the setting of the future strategy and operating systems from a strategic perspective
