Created and managed an educational public tour program for historic City Hall and Tweed Courthouse. +Developed program and materials supporting strategic agenda to provide high-quality educational experience to the public in three content areas: architecture, art, and civics. +Facilitated institutional growth by nearly doubling the annual visitation rate.+Fostered community outreach to student groups, which accounted for nearly half of reserved tours.+Engaged in extensive public speaking and personal outreach designed to engage diverse constituencies, including academic groups, VIP guests from around the world, and lawmakers.+Co-wrote Pre-Visit Guide to City Hall for educators and families to enhance tour experience.+Hired, trained, managed, and mentored staff of approximately 10 part-time docents.+Increased public access by establishing online tour information and educational materials.+Partnered with Mayor's Office to highlight restoration of historic City Hall Portrait Collection and rehabilitation of City Hall.+Collaborated with Mayor's Office, New York City Council, and multiple city agencies to coordinate access to shared spaces.+