Joan Cunningham Email & Phone Number

Chicago, IL, US

Oakbrook Terrace, Illinois, US

My primary responsibility is to be the main point of accountability to my clients and partner with my client contacts assigned to my portfolio. This includes overall strategic direction of the account, the overall profitability, contract negotiations, reporting, policy benchmarking and relationship management.

Oakbrook Terrace, Illinois, US

Supervise, coach and mentor an Operations team of 11 individuals. Manage the relationship between several Corporate Clients and the Operations Team. Problem solve Customer and Employee related issues to ensure the best financial outcome for clients and maximize customer satisfaction.

Danbury, CT, US

Primary function was to achieve client and company objectives by managing the delivery of corporate relocation services. This involved developing strong partnerships with clients, managing and coordinating the delivery of high quality customer oriented products and services by internal and external resources, recommending policy, and coaching staff.

Danbury, CT, US

Provided strategic support for 10 Account Executives. Focused on back up coverage for Account Executives, creation and analysis of client metric reports, researched and resolved billing issues. Coordinated systems conversion of client policies.

Danbury, CT, US

Managed the leadership and technical training function for the Oak Brook, Chicago and Dallas offices. Facilitated leadership training for the management team as well as an intensive, metric driven service course which resulted in improved service levels of 7%. Provided continuing coaching to Operations Managers to support classroom training objectives..

London, England, GB

Managed the curriculum and operating budget for the Amoco Marketing University. Achieved a 25% budget reduction versus the prior year. Facilitated a 2 week training course for prospective service station owners. Provided consulting services on strategic business planning to franchise dealers.

London, England, GB

Led the successful implementation of multiple SAP releases for a manufacturing and marketing business unit. Conducted training of the Sales Information module for field personnel. Designed and oversaw the creation of an ACCESS database system to shadow SAP results to ensure that SAP functioned as designed. Provided analysis and cost reduction.

London, England, GB

Prepared long term financial projections for new product introductions. Measured and evaluated alternative service mixes for product launches. Provided budget analysis to leadership. Co-chaired a task force to develop strategies to improve independent service station owners financial performance in the repair market. Created a training program for sales.

London, England, GB

Managed sales territories in Western Illinois and Northern Iowa. Consulted with service station owners on gasoline pricing strategies which improved Company gross margin by $6 million. Improved territory profitability by $1 million by securing capital for high potential service stations, divesting of poor performing facilities and changing supply sources.