Joane Adele Duffy Email & Phone Number

As a seasoned Business Analyst with Scrum Master experience, I possess extensive knowledge in both Life and non-Life insurance sectors, underpinned by a robust understanding of FSCA and regulatory compliance (SA Based). My senior-level business analysis expertise enables me to discern user and business needs, engaging stakeholders at all levels effectively. I craft efficient processes and user stories, utilizing both Waterfall and Agile methodologies, and guide them through to testing and implementation phases. During my tenure as Business Analyst and deputy Scrum Master for the Nedbank Insurance Squad, I oversaw sprints within the Program Increment (PI) for two years, managing and mitigating risks, and communicating any issues or delays to the Release Train Engineer.Driven by a passion for client service, I am committed to enhancing the customer journey and experience. I assume full ownership and accountability for my projects and initiatives, delving into the core of problems to address more than just the superficial requirements.