Joan Wolfe Email & Phone Number

Kirkland, Wa, Us

Bothell, Wa

Bothell, Wa

Bothell, Wa

- Organize and manage all details related to creating Business-to-Business Web pages for new mobile devices, including smartphones, tablets, quick messaging phones, feature phones and USB connect devices.- Work closely with Channel Manager; Offer Manager; Premier Content, Marketing, Design and Publishing teams; Catalog, Operations and Go-to-Market teams, to gather all information and assets related to device launches, build out the pages, and run them through multiple test and approval checkpoints before launch. Prioritize workflow for multiple devices, tracking progress and keeping all affected parties apprised of status and shifting due dates. - Oversee new device, "coming soon" page, and preorder launches, major and minor Web updates for existing devices and device-related pages, and archival of Web content for discontinued, "end-of-life" devices. - Summarize current device status and present weekly to executives. RESULTSWeb Content Production and ManagementSince August 2011, delivered successful, on-time launches for 50 new mobile devices (three while under non-disclosure agreements), five coming soon pages and five preorder pages. In addition, oversaw website changes related to six maintenance releases, 11 device-related projects, 55 "end-of-life" devices and more.Process ImprovementDefined and streamlined device page creation process, minimizing the need for rapid-turnaround work requests. Developed formal processes to handle device "end-of-life," "sizzle" videos and consumer-style devices. Automated work-back schedules.

• Planned and initiated the Microsoft IT Academy member website migration from one publishing platform to another. • Worked as an effective part of a dynamic team to deliver IT Academy content to a worldwide audience of corporate partners and business entities. • Worked with marketing and content stakeholders to understand business and communication objectives and to implement defined strategies, ensuring those objectives were achieved. • Combined the skills of an experienced writer/editor with the organization and tactical execution of a project manager to create effective, targeted content.• Oversaw day-to-day content publishing tasks. Managed the intake process for Web content requests. Resolved issues and coordinated details between site managers, content stakeholders, editors and producers. Logged, prioritized and tracked tasks using team workflow tools. • Performed detailed quality assurance checks before publishing. Approved content for publishing, with stakeholder reviews as required. • Managed resources to ensure site content was published on time according to SLA or schedule. • Reviewed and maintained project calendar, keeping status current. Maintained publishing schedule, sending bimonthly communications to stakeholders regarding content update eligibility.RESULTSWebsite MigrationManaged the final phases of the Microsoft IT Academy public website migration from one publishing platform to another. Managed the project planning and initial phases of page production for the Microsoft IT Academy member website migration.

• Successfully managed technology and content projects end-to-end, from small and straightforward site updates to large, complex collaborations involving delivery of “can’t be late, can’t be wrong,” high-visibility content. • Worked closely with stakeholders across job functions and business groups—marketing, sales, editorial, product development, operations, design, training, offshore support, parent companies and others—to define project objectives and scope. • Authored detailed functional specifications, schedules and risk assessments. Reviewed project documentation with stakeholders to gain approval and signoff. Coordinated the efforts of local and remote resources, often under tight deadlines, to ensure milestones were met, blocking issues resolved and projects delivered on time. RESULTSTopic Pages8,000+ automatically-generated and automatically-updated topic pages and a tool to manage them2008 Presidential Election ResultsAccurate, stable and on-time results for over 500 races, feeding multiple experiences: 200+ county/state/federal results pages, updating every 2 minutes; multiple interactive applications; 56 mobile pages; ClearChannel electronic billboard results in 18 cities; ClearChannel taxicab-top results; and more, yielding over 200 million page views in 48 hours2008 Presidential Primary and Caucus ResultsPresidential primary and caucus results for 21 dates, including February’s “Super Tuesday,” when 24 states held their eventsUX Design EvolutionIcons, selectively and automatically applied across the site, indicating “new” and “updated” stories and conveying freshness and immediacy to the msnbc.com readership; a new visual component—a “section slice”—with which editors could highlight their best content; ability to properly track user behavior on each page’s “frame”Workbench Publishing Platform Point Release18 platform improvements, for a savings of almost 5,000 editorial hours per year, worth approximately $400,000

• Managed content for over two dozen custom websites for top brands. • Worked closely with marketing and content stakeholders to understand business and communication objectives. • Devised content plans and schedules to support brand objectives, edited and integrated content into customized Web portals and managed those portals with content updates to ensure objectives were achieved.RESULTSLifestyleCialis "36 Hours to a Better Relationship"Diet Coke with Lime "What's In"Fanta "Fantana Fun on Messenger"Gallo "Wine @ msn.com" V2, V3Gillette "NCAA Basketball"Great Escapes "Texas"Honda "Critical Decisions"Lexus "Luxury Living"Revlon "Holiday Guide"Sprite "Refreshing Wall"Volvo "Digital Garage"Volvo "What's Your Story?"Technology Dell "American Dreams" Infiniti "The Edge of Innovation" Microsoft "Office Coach" Sharp "More to See" Toyota Prius "Start" Verizon Wireless "Equipped for Success" Windows Mobile "Momentum" Pharmaceutical Crestor "Focus on Heart Health" Nexium "Digestive Health and Wellness" V1, V2, V3 Relpax "Managing Migraines" Rhinocort "Spring Allergies"BusinessOffice Depot "Small Business Tips"Visa "Ideas Happen"Visa "Your Business"

• Oversaw day-to-day content publishing tasks for the msnbc.com website, coordinating with section leads and editors to manage site-wide compilation and publication of content on an hourly cycle. • Prioritized additional publishing requests between cycles, updating the site as often as every 3 minutes to accommodate breaking news and developing stories. • Served as unofficial final quality check for published content, escalating typographical and grammatical errors to editors and ensuring content linked as expected. • Served as unofficial features editor, monitoring wires, producing stories and securing media as needed. Verified in all cases that updated content successfully reached the live site. • Performed ad hoc Web publishing tasks as required. Monitored technical systems, assisted editorial with technical issues and escalated to operations personnel as needed during technical failures.RESULTSManaged replication of content to 28 Web servers and monitored the health of 150 additional systems essential to newsroom operation. Authored troubleshooting and technical process guides.Commended for remaining calm under pressure while delegating and escalating issues to ensure the msnbc.com website stayed up during the terrorist attacks of 9/11/01. Prepared for any situation that might compromise msnbc.com’s ability to seamlessly host NBC’s online Olympics coverage for the 2002 Salt Lake Games. Executed recovery process through a week-long nightly barrage of Denial of Service attacks from IP addresses in a country where a beloved athlete had lost.

Provided substantive editing, line editing and critique services to fiction writers. RESULTSDelivered detailed markup, commentary and overall project critiques to writers of a 1350-page novel, a 450-page novel and a 90-page novella. Received client praise for exceeding service expectations.

B.A., English Literature

Esther Derby Associates, Inc. Albuquerque, NM Problem Solving Leadership (6 days), 2008 Construx Bellevue, WA Project Estimating (2 days).

Education record