Joan Edens Email & Phone Number

Brentwood, Tennessee, US

Brentwood, Tennessee, US

• Contracted to Capitol Christian Music Group (CCMG). CCMG is an American music company that specializes in Christian and Gospel music production, distribution, and publishing services.Developed procedures for IT change.
• Played a key role in an IT Software Development Team's achievement by exceeding audit standards.
• My Disaster Recovery Plan Template and System Narrative earned recognition from the company's governance team, setting a benchmark for best practices.Tools: Confluence, SharePoint, Asana, Jira, Microsoft Word, Excel.

Glen Allen, VA, US

• Contracted to Community Health Systems (CHS). CHS is a provider of hospital services, operating 78 acute-care hospitals and 1,000+ other sites of care.Six-month contract to help improve IT-related policy, process, and.
• Trained IT Directors and their staffs in developing policy, process, and procedure
• Performed policy gap analysis against SOX, HIPAA, and NIST CSF
• Set approval workflows, coordinated access, and published updates to the custom CHS Knowledge Management System (KMS)
• Successfully coordinated review and update of 97 IT security and infrastructure management policies across five recently reorganized divisions within a required three-month window
• Created leadership training videos from a team book review of "Extreme Ownership," by Jocko Willink.

Waukee, Iowa, US

• ecfirst is an IT security services company. They provide CMMC, HIPAA, HITRUST, PCI DSS, and risk assessment training, certifications, audits, and testing.Performed writing, editing, and knowledge management across.
• Designed HIPAA, NIST, CMMC, and other regulatory-focused analysis and report templates
• Researched, wrote, and edited responses to Requests for Proposals (RFP)
• Edited reports, whitepapers, and marketing materials
• Edited training materials and contributed quiz and exam questions
• Managed SharePoint documentation repository

• Self-owned. Joani VOxly is a media creation enterprise that allows me to freelance. Wrote and performed scripts for audio and video. Edited audio and video files. Created graphics.
• Created signage for a client who wanted his business name in the same font as the Ford Mach 1 logo. The font doesn’t exist. I drew five letters not in the logo to match the logo style using InDesign.
• Produced over 70 hours of quality audio for four non-fiction audiobooks published to Audible.Tools: Microsoft O365, Adobe Creative Suite – mostly Audition, Premier Pro, and InDesign; some Illustrator and Rush, Apple &.

Franklin, TN, US

• MEDHOST is a health information technology company that provides products and services to hospitals and clinics across the USA.Acted as change manager for IT infrastructure and as delivery manager for on-boarding new.
• Developed quarterly business continuity exercises to test critical event response
• Provided after-action-reviews for exercises, maintenance events, and problems
• Improved company’s quarterly maintenance process to reduce maintenance event-related downtime by approximately 20%
• Formalized emergency and expedited process with Remedy workflows, reducing time to engage management for approvals, leading to improved Mean Time to Repair (MTTR)
• Formalized problem management with after-action reviews, reducing repeat occurrences

Franklin, TN, US

• Wrote and edited IT policy and procedure in alignment with NIST and HIPAA.
• Coordinated documentation reviews and updates to meet time, content, and style requirements
• Served as best practices Subject Matter Expert (SME) for teams writing their own documentation
• Established SharePoint repository for policies and procedures, including approval workflowsTools: Remedy, SharePoint, Word, Visio, Excel, Teams, Acrobat

Memphis, TN, US

• FedEx Express - Global Planning & Engineering develops, delivers, and maintains handheld on-road technologies.Analyzed processes and performed gap analysis in support of unit’s reorganization.
• Wrote new lifecycle management processes or improved existing processes as needed
• Built knowledge management practices and systems
• Created tools to automate previously manual documentation, approval, and request processes
• Developed a project performance scorecard tool to assist teams with release management and performance tracking
• Served as enabler in developing the team's Continual Success Factors (CSFs) and Key Performance Indicators (KPIs)Tools: Fedex.com, MS Office, Visio, SharePoint

Atlanta, Georgia, US

• ServiceMaster corporate headquarters provides management services to franchises of the ServiceMaster, Merry Maids, and Two Men and a Truck service brands.Maintained knowledge management and process improvement.
• Managed team of process documentation and customer service professionals
• Coordinated and validated IT-related PCI and SOX compliance evidence and remediation efforts
• Directed IT Infrastructure process development and training efforts Tools: MS Office, Visio, SharePoint, various network monitoring and Windows patch management tools

Atlanta, Georgia, US

• Developed documentation, performed training, and validated system compliance.
• Worked with management and SMEs to capture local IT Infrastructure change management, access management, asset management, and project-related processes and procedures
• Validated required controls
• Reported team progress and presented management updatesTools: MS Office, Visio, SharePoint

Reston, VA, US

• Science Applications International Corporation (SAIC) is a government contractor providing secure solutions in engineering, IT modernization, and mission solutions. Supported proposal teams in the planning and.
• Edited and validated US Army virtual training scenarios
• Wrote and edited US Army operations and maintenance manuals
• Designed and edited white papers and brochures supporting US Army and NASA cybersecurity and field solutions
• Coordinated information and resources needed to assist line, capture, and proposal managers in effectively pursuing new Government opportunities
• Tracked opportunities and proposal efforts by division, identified upcoming activities, and reported performance against goals to management

Meridianville, AL, US

• Yulista Aviation provides manufacturing and modification services for defense aircraft and ground, missile, and naval weapon systems.Created installation instructions for prototype modifications to UH-60 helicopters in.
• Researched design and materials using engineering drawings, schematics, SME engineer interviews, and online databases.
• Established data repositories using Alfresco and maintained configuration control of pre-delivery team documentation.
• Designed contractor format style guide and introduced its use to CBP team.Tools: Word, Excel, AutoCAD, Illustrator, Alfresco

Bethesda, MD, US

• Lockheed Martin (LM) is a global security and aerospace company. LM Simulation, Training, and Support (STS) is now part of LM Global Training and Logistics in Orlando, FL.Supported LM STS by writing and updating US.
• Led team of four writers on the Army’s Reconfigurable Vehicle Tactical Trainer (RVTT) project consisting of four Interactive Electronic Technical Manuals (IETMs) to be updated from an older system converted from.

Bachelor Of Arts - Ba, English

Associate Of Science - As, Mass Communication/Media Studies

Electrical, Electronic And Communications Engineering Technology/Technician