Joan Eisen Email & Phone Number

Whippany, New Jersey, United States

New York City Metropolitan Area

• Lead complex change and transformation programs in alignment with business strategy.• Recommended process improvements and coordinated operational support for managing HR, Benefits and Payroll interfaces.• Supported benefits business processes by understanding all aspects of Corporate and divisional policies, plan rules and provisions, workflow and technology.• Collaborated with enterprise stakeholders and end users to identify and document business and technical processes and functional requirements.• Conducted application and business requirements testing, defined and documented business processes and functional requirements.• Provided analysis, created test plan and test cases, conducted application test development and execution.• Cultivated and maintained successful relationship with clients within Corporate and divisions nationwide, vendors and IT team members.• Lead and implemented SOX Controls/routine audits of the HR data: (Pay, Salary, Indicative, Savings, Pension/Retirement, ext,); created documentation.Environment: Oracle Financials 12i (12.0.4), AQUA DATA, SQL, SPF, MS Access.

New Jersey, Usa

• Collaborated with departmental administrative users to gather and develop business requirements and provide effective, cost-efficient, and scalable solutions.• Translated business requirements into user stories, created documentations BRDs and FRDs for new application implementations, conversions, and interfaces. • Engaged as a liaison between business management, IT Department, and vendors.• Coordinated project activities related to evaluation, selection, defining scope/specification, development, testing, implementation, and rollout of HR/Payroll.• Managed system testing efforts according to specifications and requirements, guaranteeing efficiency and accountability for milestones.• Created documentation for user training and operational support, ensuring acceptance and adoption.• Developed system enhancements to leverage and improve technical and functional design.• Provided analysis, strategic HR oversight solution design, development and support in the areas of Oracle HR, Core/Advance Benefits, and Payroll processes.• Lead the Open Enrollment process for 2006–2014 Plan Years. • Provided high-level customer support to various stakeholders. Tracked/maintained systems during upgrades and patches uploads. • Utilized prioritization tools to identify critical projects and implemented metrics to recognize success and drive performance improvement.• Provided data migration from Oracle to Workday using cloud environments. Maintained data integrity by ensuring the accuracy and consistency of the input data; audited data. • Provided leadership for the redesign of Hertz Pension Administration System, Hertz Income Savings (401K) System, Alert Messages System for European Countries, Kronos, Global Recognition System, Uniforms System.• Partnered closely with various stakeholders during conversions, acquisitions, and a spin off.Environment: Oracle Financials 12i (12.0.4) (HRMS, OAB), Workday, Discoverer 3.1, JIRA, Agile, SQL, SAS, TOAD.

New Jersey, Usa

• Spearheaded complete functional OAB setup for Benefits and Open Enrollment Processing using SSBEN Setups, Eligibility Profiles, Derived Factors, Program/Plan/Option design, defining new standard/variable rates, coverage calculations, Imputed Income, FSA, EOI for Life Insurances (Supplemental, Spouse, and Child). • Constructed functional setups for Life Events in OAB, LE Collapsing rules. • Created and modified benefits fast formulas to calculate the premium amounts for Life and Disability plans. • Drove Open Enrollment Process for 2002–2004 Plan Years, with 82% of employees using SS Benefits. • Designed, developed, and modified various reports (Benefits Census report, Employee Detail Report, etc.) and inbound/outbound interfaces (Employee Benefits, Empire eligibility information, Unum Provident Premiums information, CIGNA, UHC, etc.) according to the client’s requirements in HRMS module. • Created Technical Design Documentation, Unit test plans using Oracle AIM Methodology. • Resolved issues identified during performing the system test. Actively supported the system after the customization migrated to production. • Collaborated in end user meetings for gathering requirements. Environment: Oracle Financials 11i (11.5.5) (HRMS, OAB), Developer 6i, Discoverer 3.1, SQL, SAS, PL/SQL, TOAD, DB2, VSAM, COBOL II, JCL.

Developed full project life cycle - New York Life Contract Administration Accounting Systems (NCAA) - to process all financial activities: premiums, loans, dividends and agent commissions. Created debit/credit journals used by Budget and Cost Systems as a source of the Company trial balance report. Accumulated and processed information related to the specific activities that affect policy and marketer commissions and loans. Produced various reports (daily, monthly, and yearly) to over 20 customer areas. Involved in the development of specifications, creation of data models, coding, implementation, and production turnover. Redesigned and supported the Centralized Transaction Processing System to serve products like Whole Life, Term, Health, and Annuity. Developed and implemented the Corporate Administrative System to service all functions associated with the company’s policies from issue to termination for Multi-Funded Annuity, Single Premium Life, and Target Life products.Responsibilities included:• Analysis, design, development, testing and maintenance of Mainframe applications; • Create/update batch schedules;• User communication and training; • ‘On and off hours’ application system support; • Logical and physical database design: defined data elements and types, tables’ structure and their dependency.Environment: DB2, COBOL II, CICS, VSAM, SEAGATE CRYSTAL Report.

Implementation Of Oracle Advance Benefits (Oab); Discoverer Reports; Developer 6I

Bachelor Of Science - Bs, Mathematics And Computer Science