Joan Enric Graells Moles Email & Phone Number

Tàrrega, CT, ES

Barcelona, Catalonia, Spain

In my current role as a Key Account Manager, I am responsible for managing and expanding our client portfolio across Spain, focusing on a wide range of Microsoft products and services. My portfolio includes Microsoft 365, Azure, Cyber Security, Backup Solutions, Digital Transformation, and Artificial Intelligence (Copilot), along with the necessary.

Balaguer, Cataluna, Spain

• Accountable for managing international and national high value B2B accounts of more than 100 exclusive brands (such as Hugo Boss, Lacoste, Emporio Armani, Nike). Client Buyers were giant e-commerce and commercial.
• Ensure a healthy client pipeline by using Customer Success skills such as creating a bond with the clients, upselling, cross-selling, being proactive, client renewals twice annually and retention techniques. Pipeline.
• I took owenrship of the partnership business line. Changing the Sales strategy in terms of payments, product customization and logistic approach. Initially with 1 million EUR, which later grew to a 4 million EUR.
• B2B client acquisition by following leads and events Online and Offline (travel), including C-Level client stakeholder meetings on product presentations
• I entered several markets by utilizing Business Development techniques such as prospecting, market research, cold calling and tailored offers to close the first deal.Head of IT
• Buyer and later implementation lead of all company technological products and services: SaaS, ERP, Servers, VMware, Storage-backup, Intranet, cloud services, company e-commerce. I increased employee satisfaction, cost.

Belfast, Reino Unido

• Responsible for managing a multicultural team of fourteen professionals. We provide an excellent customer service for the Scandinavian, Spanish and Polish markets. We give support to customers that wish to pay in-game.
• Ensuring the team exceeds the required Service Level Agreements (SLAs) such as CSAT and NPS (91% Client Satisfaction)
• Developing people through technical advice and setting objectives, personal development plans, 1-to-1 meetings, performance reviews and SaaS CRM supervision (Salesforce). I enhanced the employee retention rate within.
• I was in charge of employee onboarding training and escalations of complex problems

Barcelona Area, Spain

• Storage Area Networking (SAN) configuration for B2B customers. Incident resolution and upgrades (both remotely and on-site) of storage area networking devices to customers throughout Spain
• Responsible for performing arranged visits to customers for loyalty purposes (88% CSAT customer satisfaction)
• Led a group of technicians as a level 2 engineer: Coordinate and specify their tasks to ensure performance of the group for a high-level client standard (SLAs). The incidents had to be solved within the first 72hETF.

Engineer'S Degree, Computer Systems Networking And Telecommunications

Master Of Business Administration (M.B.A.)

Erasmus Grant, Bachelor Diploma Project

Activities and Societies: Project name: Methodologies of video quality assessment