Managed surface mount machine.Inspected circuit boards for correct part placement and polarity.Soldered parts to completed boards and corrected machine errors.

Received calls for escalated members and used sound judgment to provide an acceptable resolution. Assisted member representatives with program questions and difficult accounts.Generated a daily report of closed hotels and notified members with upcoming reservations.Assisted members with account discrepancies and program questions. Documented system issues by providing detailed feedback and screen shots.Worked with team members to create procedural guidelines that assured consistency within the department.

Researched reservation discrepancies on behalf of hotel management and travel agents.Escalated issues to appropriate departments when needed and followed up for resolution.

Assisted representatives with awards and earnings related issues. Processed free night stay reimbursements for hotels. Researched and responded to paper mail, emails, and faxes. Created and maintained MS Access databases to organize information. Processed and generated reports on a regular basis.

Answered phones and assisted members with their account inquiries. Submitted requests for special account research as needed. Booked reservations for members.

Answered phones and filed cases for guests regarding their compliments and concerns with Wyndham Hotel Group hotels. Followed up on case status and negotiated a resolution satisfactory to the guest.

Answered phones and assisted members with their account and program questions. Processed paper applications for enrollment.Printed membership cards and prepared them for mailing.